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E-mails and SMS

How to switch on the SMS module, choose the order states in which SMS are sent, edit the texts, and what SMS cost.

E-mails and SMS

Which address your customers receive e-mails from, where their replies go and how to set up sending from your own domain.

Getting started with Foxdeli

In Workflow, you set which order and shipment statuses trigger an e-mail or SMS to customers, and when the communication is switched on.

E-mails and SMS

When an e-mail can't be delivered to your customer, Foxdeli can send them an SMS for the same state instead. How to switch on fallback SMS, when it's sent and how much it costs.

E-mails and SMS

How to create a campaign with a banner for delivery e-mails and the Track & Trace page, schedule it for Black Friday or Christmas, for example, and see how many customers clicked the banner.

Orders and shipments

The order timeline shows whether an e-mail or SMS reached the customer and, if not, why. You can open a sent message exactly as the customer received it.