E-mails and SMS

Highlight important information right in the e-mail

How to turn on and set up the withdrawal button in delivery e-mails (EU 2023/2673) – variables in the link and settings for Retino and Shoptet.

Setting up payment details.

What recommended products are and how to work with them

How to show the billing address in the “Order accepted” and “Order changed” e-mails only for selected delivery methods – for example, to hide it for personal pickup at your branch.

How to create a campaign with a banner for delivery e-mails and the Track & Trace page, schedule it for Black Friday or Christmas, for example, and see how many customers clicked the banner.

How to create a copy of an e-mail or SMS template, a Track & Trace page, a campaign or a workflow – for another market, for example – and how to activate it so that the change reaches your customers only when you want it to.

The order timeline shows whether an e-mail or SMS reached the customer and, if not, why. You can open a sent message exactly as the customer received it.

How to insert emoji into the text of an e-mail, the Track & Trace page or an SMS, how to search for them and what to watch out for.

When an e-mail can't be delivered to your customer, Foxdeli can send them an SMS for the same state instead. How to switch on fallback SMS, when it's sent and how much it costs.

Foxdeli delivery e-mails contain structured data that Seznam Email uses to show the order in its Orders tab. What you need for it and which status the customer sees.

What customers see next to the subject of a delivery e-mail in their inbox list, and how to change this text.

Which address your customers receive e-mails from, where their replies go and how to set up sending from your own domain.

How many SMS were sent and delivered, how many customers clicked the tracking link and why some SMS were not sent – an overview in Analytics → SMS.

How to switch on the SMS module, choose the order states in which SMS are sent, edit the texts, and what SMS cost.