Account settings

Which address your customers receive e-mails from, where their replies go and how to set up sending from your own domain.

Setting up payment details.

In Workflow, you set which order and shipment statuses trigger an e-mail or SMS to customers, and when the communication is switched on.

If your e-shop runs on Shopify, we’ll walk you through the connection step by step.

How to set up your own pickup places in Settings – address, opening hours and exceptions, storage time, contact details, a note and a photo – and what customers see of them in e-mails and on the tracking page.

What the status means when a carrier reports a shipment delay caused by time constraints on its side, and how to send the customer an e-mail or SMS for it.

How to create a copy of an e-mail or SMS template, a Track & Trace page, a campaign or a workflow – for another market, for example – and how to activate it so that the change reaches your customers only when you want it to.

How to switch on the SMS module, choose the order states in which SMS are sent, edit the texts, and what SMS cost.