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How to turn on e-mail communication: working with Workflow

In Workflow, you set which order and shipment statuses trigger an e-mail or SMS to customers, and when the communication is switched on.

Can I create more than one workflow?Yes, you can have several workflows ready and easily activate and deactivate them. If, for example, you want to send more frequent reminders about uncollected parcels at Christmas, you can change the statuses in the…
Activating a workflow…selection. Saving does not activate the workflow. Make sure you have connected your carriers and set up Mailing, the Track & Trace page, Campaigns if you use them, and everything else. When everything is ready, activate…
What is a workflow?In a workflow, you set which order and shipment statuses send the customer an e-mail and, if you like, an SMS. The Track & Trace page always shows the current shipment status, regardless of the workflow. A general…

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Account settings

Duplicating templates, campaigns and workflows

…template, a Track & Trace page, a campaign or a workflow – for another market, for example – and how to activate it so that the change reaches your customers only when you want it to.

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Orders and shipments

Delayed due to carrier time constraints – a workflow status

…depot late. For this kind of delay, the workflow has its own status, “Delayed due to carrier time constraints”. This gives you a more precise reason why the parcel is late, and you can send the customer a message that…

How to send an e-mail or SMS for this statusGo to “Communication” → “Workflow” and click the workflow you want to edit. On the “Communication” tab, in the “In Transit” group, find the “Delayed due to carrier time constraints” row. It is right below the “Delivery…

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E-mails and SMS

SMS to customers

How to switch on the SMS module, choose the order states in which SMS are sent, edit the texts, and what SMS cost.

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E-mails and SMS

Fallback SMS when an e-mail doesn't arrive

When an e-mail can't be delivered to your customer, Foxdeli can send them an SMS for the same state instead. How to switch on fallback SMS, when it's sent and how much it costs.

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Account settings

Getting started with Foxdeli

…Communication section in the left menu. Workflow – Until Workflow is switched on, you can safely set up all communication channels, because Foxdeli does not send any e-mails. For more, see How to switch on Workflow…

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Getting started with Foxdeli

Connecting your e-shop to Foxdeli – Shoptet module

If your e-shop runs on Shoptet, this article explains how to connect it to Foxdeli correctly.

SHOPTET POS…accepted” e-mail (if it is activated in the Workflow). If you also want to send the customer the final e-mail about the delivery or pickup of the order, you need to create a new status “Picked up at POS” in Shoptet, or…

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E-mails and SMS

SMS statistics

How many SMS were sent and delivered, how many customers clicked the tracking link and why some SMS were not sent – an overview in Analytics → SMS.

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Orders and shipments

E-mails and SMS in the order timeline

The order timeline shows whether an e-mail or SMS reached the customer and, if not, why. You can open a sent message exactly as the customer received it.

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Orders and shipments

Order Issues

Orders that need your attention, all in one place: delivery problems, undelivered e-mails and SMS, and technical issues with shipment tracking.

Customer ratings…delivery, keep the “Rating” e-mail turned on in Workflow and turn on “Rating” on the “Modules” tab of the Track & Trace page editor.

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Getting started with Foxdeli

UTM parameters in links

Foxdeli automatically adds UTM parameters and its own analytics parameters to all links that lead from delivery e-mails and the tracking page to your e-shop or other external websites. This lets you see exactly in Google…

foxdeli_email_trigger values…These are the same statuses you see in Workflow in the Foxdeli app. Values are always lowercase. Value Name in Foxdeli order_accepted Order accepted available_from_manufacturer Ordered from the supplier manufacturing…

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Account settings

Brick-and-mortar pickup places for personal pickup

How to set up your own pickup places in Settings – address, opening hours and exceptions, storage time, contact details, a note and a photo – and what customers see of them in e-mails and on the tracking page.

Last day for pickup…gets the “Last day for pickup” status. In Workflow, you can attach the “Last pickup day” e-mail to it. Once the last day has passed, the parcel is marked as “Not picked up”. What happens to the parcel next is up to you.…

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E-mails and SMS

Campaigns – a banner in e-mails and on the Track & Trace page

How to create a campaign with a banner for delivery e-mails and the Track & Trace page, schedule it for Black Friday or Christmas, for example, and see how many customers clicked the banner.

Markets and languages…(see Duplicating templates, campaigns and workflows). A market without its own active campaign shows the campaign of the default market – including a scheduled one. If the default market has no active campaign either, no…

Results for “Workflow” 13 results