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Getting started with Foxdeli

Connecting your e-shop to Foxdeli – Shoptet module

If your e-shop runs on Shoptet, this article explains how to connect it to Foxdeli correctly.

YOUR OWN PICKUP POINTS IN SHOPTETIf you use your own pickup points in Shoptet and want to communicate deliveries to them through Foxdeli, you need to create new statuses for them (in Shoptet): Ready for pickup Picked up Once you have created the…
SHOPTET POS…create a new status “Picked up at POS” in Shoptet, or group the communication as you would for your own pickup point. If you want to ignore all orders created via the POS and not transfer them to Foxdeli, please write to…
Installing the add-onGo to the add-on’s page in Shoptet (see the links above) and click the “Order add-on” button: Installing the add-on automatically created a registration at www.foxdeli.com, which the Foxdeli for Shoptet add-on needs to…

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E-mails and SMS

Withdrawal from contract – button in delivery e-mails

…in the link and settings for Retino and Shoptet.

Settings for ShoptetAs of 19 June 2026, Shoptet has its own system page for withdrawing from the contract. If you don’t use Retino, you can point the button to it: CZ: https://www.vaseshop.cz/moje-objednavka SK:…

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E-mails and SMS

Recommended products

What recommended products are and how to work with them

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Account settings

Brick-and-mortar pickup places for personal pickup

How to set up your own pickup places in Settings – address, opening hours and exceptions, storage time, contact details, a note and a photo – and what customers see of them in e-mails and on the tracking page.

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Account settings

Connecting multiple stores to one account

If you want to use Foxdeli for several e-shops, we will link your account so that you can conveniently manage all your stores in a single admin.

For customers with the Shoptet integration:Install the add-on for each e-shop and go through the first pages of the registration. Then contact us via the in-app chat or at support@foxdeli.cz and ask us to link these e-shops into one account. As soon as we have…

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Carriers

Messenger

How to connect carrier data 🚚…for the Messenger carrier portal. On the Shoptet platform, you must print Messenger labels with Messenger's official add-on: https://doplnky.shoptet.cz/messenger, not with Balíkobot, because Balíkobot can't provide the…

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Account settings

Getting started with Foxdeli

…in to or sign up for Foxdeli If you use Shoptet or Shopify, you are registered automatically when you install the add-on on that platform. When you log in for the first time, an onboarding guide walks you through the…

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Orders and shipments

Undelivered message alerts

When an e-mail or SMS doesn't reach your customer, or an order has an incorrect contact, you'll find the order in Order Issues. The alert tells you what happened and what you can do.

How the correction gets into FoxdeliShoptet, Upgates and WooCommerce – make the correction in your e-shop; it's transferred to Foxdeli automatically. Custom API integration – the correction reaches Foxdeli through your integration (API). Shopify and…

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