Orders and shipments

How to work with orders and deal with possible delivery issues.

Withdrawal from contract – button in delivery e-mails

How to turn on and set up the withdrawal button in delivery e-mails (EU 2023/2673) – variables in the link and settings for Retino and Shoptet.

Order Issues

Orders that need your attention, all in one place: delivery problems, undelivered e-mails and SMS, and technical issues with shipment tracking.

What you'll find on the Dashboard

Brick-and-mortar pickup places for personal pickup

How to set up your own pickup places in Settings – address, opening hours and exceptions, storage time, contact details, a note and a photo – and what customers see of them in e-mails and on the tracking page.

Delayed due to carrier time constraints – a workflow status

What the status means when a carrier reports a shipment delay caused by time constraints on its side, and how to send the customer an e-mail or SMS for it.

E-mails and SMS in the order timeline

The order timeline shows whether an e-mail or SMS reached the customer and, if not, why. You can open a sent message exactly as the customer received it.

Undelivered message alerts

When an e-mail or SMS doesn't reach your customer, or an order has an incorrect contact, you'll find the order in Order Issues. The alert tells you what happened and what you can do.

More topics

Getting started with Foxdeli

Here you’ll find everything you need to set up Foxdeli correctly.

Account settings

We’ll help you set up your entire account from start to finish.

Carriers

How to connect each carrier correctly so your shipments get tracked.

E-mails and SMS

Set up e-mails and SMS for your customers with ease in the editor.

Track & Trace page

A standalone page where your customers can track their shipment.