What’s new in Foxdeli

How to create a campaign with a banner for delivery e-mails and the Track & Trace page, schedule it for Black Friday or Christmas, for example, and see how many customers clicked the banner.

How to create a copy of an e-mail or SMS template, a Track & Trace page, a campaign or a workflow – for another market, for example – and how to activate it so that the change reaches your customers only when you want it to.

The order timeline shows whether an e-mail or SMS reached the customer and, if not, why. You can open a sent message exactly as the customer received it.

How to insert emoji into the text of an e-mail, the Track & Trace page or an SMS, how to search for them and what to watch out for.

When an e-mail can't be delivered to your customer, Foxdeli can send them an SMS for the same state instead. How to switch on fallback SMS, when it's sent and how much it costs.

How many SMS were sent and delivered, how many customers clicked the tracking link and why some SMS were not sent – an overview in Analytics → SMS.

How to switch on the SMS module, choose the order states in which SMS are sent, edit the texts, and what SMS cost.

When an e-mail or SMS doesn't reach your customer, or an order has an incorrect contact, you'll find the order in Order Issues. The alert tells you what happened and what you can do.

Order Issues are now available in all plans, including Basic. They now also include orders whose e-mail or SMS did not arrive or whose contact is incorrect. Once you have checked an alert, confirm it with the “It's fine” button.

For each status, you can now choose SMS alongside the e-mail (“No”, “Always”, “Fallback only”). One workflow can be active for each combination of market and carrier, and one of them is the default. To prepare a new version, duplicate a workflow.

How to set up your own pickup places in Settings – address, opening hours and exceptions, storage time, contact details, a note and a photo – and what customers see of them in e-mails and on the tracking page.

Foxdeli delivery e-mails contain structured data that Seznam Email uses to show the order in its Orders tab. What you need for it and which status the customer sees.

How to show the billing address in the “Order accepted” and “Order changed” e-mails only for selected delivery methods – for example, to hide it for personal pickup at your branch.

What customers see next to the subject of a delivery e-mail in their inbox list, and how to change this text.

How to turn on and set up the withdrawal button in delivery e-mails (EU 2023/2673) – variables in the link and settings for Retino and Shoptet.

What the status means when a carrier reports a shipment delay caused by time constraints on its side, and how to send the customer an e-mail or SMS for it.

Want to send your general terms and conditions or a complaint form as an attachment in your e-mails? This article shows you how!

How exactly do the payment details shown in e-mails to customers work? Can you also enter the international payment format?