E-mails

How to show the billing address in the “Order accepted” and “Order changed” e-mails only for selected delivery methods – for example, to hide it for personal pickup at your branch.

How to create a campaign with a banner for delivery e-mails and the Track & Trace page, schedule it for Black Friday or Christmas, for example, and see how many customers clicked the banner.

How to create a copy of an e-mail or SMS template, a Track & Trace page, a campaign or a workflow – for another market, for example – and how to activate it so that the change reaches your customers only when you want it to.

The order timeline shows whether an e-mail or SMS reached the customer and, if not, why. You can open a sent message exactly as the customer received it.

How to insert emoji into the text of an e-mail, the Track & Trace page or an SMS, how to search for them and what to watch out for.

When an e-mail can't be delivered to your customer, Foxdeli can send them an SMS for the same state instead. How to switch on fallback SMS, when it's sent and how much it costs.

Foxdeli delivery e-mails contain structured data that Seznam Email uses to show the order in its Orders tab. What you need for it and which status the customer sees.

What customers see next to the subject of a delivery e-mail in their inbox list, and how to change this text.

Which address your customers receive e-mails from, where their replies go and how to set up sending from your own domain.

When an e-mail or SMS doesn't reach your customer, or an order has an incorrect contact, you'll find the order in Order Issues. The alert tells you what happened and what you can do.

How to turn on and set up the withdrawal button in delivery e-mails (EU 2023/2673) – variables in the link and settings for Retino and Shoptet.