SMS

Guides tagged SMS.

E-mails and SMS in the order timeline

The order timeline shows whether an e-mail or SMS reached the customer and, if not, why. You can open a sent message exactly as the customer received it.

Emoji in the e-mail, Track & Trace and SMS editors

How to insert emoji into the text of an e-mail, the Track & Trace page or an SMS, how to search for them and what to watch out for.

Fallback SMS when an e-mail doesn't arrive

When an e-mail can't be delivered to your customer, Foxdeli can send them an SMS for the same state instead. How to switch on fallback SMS, when it's sent and how much it costs.

SMS statistics

How many SMS were sent and delivered, how many customers clicked the tracking link and why some SMS were not sent – an overview in Analytics → SMS.

SMS to customers

How to switch on the SMS module, choose the order states in which SMS are sent, edit the texts, and what SMS cost.

Undelivered message alerts

When an e-mail or SMS doesn't reach your customer, or an order has an incorrect contact, you'll find the order in Order Issues. The alert tells you what happened and what you can do.