Workflow

What the status means when a carrier reports a shipment delay caused by time constraints on its side, and how to send the customer an e-mail or SMS for it.

How to create a copy of an e-mail or SMS template, a Track & Trace page, a campaign or a workflow – for another market, for example – and how to activate it so that the change reaches your customers only when you want it to.

When an e-mail can't be delivered to your customer, Foxdeli can send them an SMS for the same state instead. How to switch on fallback SMS, when it's sent and how much it costs.

In Workflow, you set which order and shipment statuses trigger an e-mail or SMS to customers, and when the communication is switched on.

How to switch on the SMS module, choose the order states in which SMS are sent, edit the texts, and what SMS cost.