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updated:","In this article","Articles in this category","More articles in this category","More topics","Still have questions?","Contact us","Show all","Popular searches:","{count} article","{count} articles","All news","Didn’t find your answer?","Write to us, we’re happy to help.","Added","New article","Update","What’s new in Foxdeli","New Foxdeli features and new or updated guides.","Subscribe via RSS","Tag: {name}","Guides tagged {name}.","🔎 Search results","We looked everywhere but couldn’t find what you searched for.","Addressee unknown","We drove right up to the door, rang the bell and nobody answered. 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Try adding another word to narrow down your search.","Try a shorter or more general term, or browse the topics below.","Type what you need help with in the box above, or browse the topics below.","Main navigation","Menu","Breadcrumbs","Tags","Search results","Language","This page has not been translated into English yet, so it is shown in Czech.","May we add a cookie to your parcel?","If you choose “Yes”, we load Google Tag Manager and, with it, Google Analytics and Foxdeli’s marketing tools, which use cookies. If you choose “No”, none of this loads and the Help Center works exactly the same.","How we handle personal data","Yes, add it","No, thanks","Current choice: Yes","Current choice: No","Leave it as is","Cookie settings","https:\u002F\u002Fhelp.foxdeli.com",[182,185,189],{"locale":183,"label":184,"href":13,"hreflang":7},"cs","Čeština",{"locale":186,"label":187,"href":188,"hreflang":7},"en","English","\u002Fen\u002Ftag\u002Fworkflow",{"locale":190,"label":191,"href":192,"hreflang":7},"de","Deutsch","\u002Fde",{"slug":194,"name":195,"articles":196},"workflow","Workflow",[197,201,205,209,213],{"slug":198,"title":199,"subtitle":200},"delayed-carrier-time-constraints","Delayed due to carrier time constraints – a workflow status","What the status means when a carrier reports a shipment delay caused by time constraints on its side, and how to send the customer an e-mail or SMS for it.",{"slug":202,"title":203,"subtitle":204},"duplicating-templates-campaigns-workflows","Duplicating templates, campaigns and workflows","How to create a copy of an e-mail or SMS template, a Track & Trace page, a campaign or a workflow – for another market, for example – and how to activate it so that the change reaches your customers only when you want it to.",{"slug":206,"title":207,"subtitle":208},"fallback-sms","Fallback SMS when an e-mail doesn't arrive","When an e-mail can't be delivered to your customer, Foxdeli can send them an SMS for the same state instead. How to switch on fallback SMS, when it's sent and how much it costs.",{"slug":210,"title":211,"subtitle":212},"working-with-workflow","How to turn on e-mail communication: working with Workflow","In Workflow, you set which order and shipment statuses trigger an e-mail or SMS to customers, and when the communication is switched on.",{"slug":214,"title":215,"subtitle":216},"sms-to-customers","SMS to customers","How to switch on the SMS module, choose the order states in which SMS are sent, edit the texts, and what SMS cost."]