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updated:","In this article","Articles in this category","More articles in this category","More topics","Still have questions?","Contact us","Show all","Popular searches:","{count} article","{count} articles","All news","Didn’t find your answer?","Write to us, we’re happy to help.","Added","New article","Update","What’s new in Foxdeli","New Foxdeli features and new or updated guides.","Subscribe via RSS","Tag: {name}","Guides tagged {name}.","🔎 Search results","We looked everywhere but couldn’t find what you searched for.","Addressee unknown","We drove right up to the door, rang the bell and nobody answered. 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If you choose “No”, none of this loads and the Help Center works exactly the same.","How we handle personal data","Yes, add it","No, thanks","Current choice: Yes","Current choice: No","Leave it as is","Cookie settings","https:\u002F\u002Fhelp.foxdeli.com",[182,185,189],{"locale":183,"label":184,"href":13,"hreflang":7},"cs","Čeština",{"locale":186,"label":187,"href":188,"hreflang":7},"en","English","\u002Fen\u002Ftag\u002Fe-mails",{"locale":190,"label":191,"href":192,"hreflang":7},"de","Deutsch","\u002Fde",{"slug":194,"name":195,"articles":196},"e-mails","E-mails",[197,201,205,209,213,217,221,225,229,233,237],{"slug":198,"title":199,"subtitle":200},"billing-address-by-delivery-method","Billing address in e-mails by delivery method","How to show the billing address in the “Order accepted” and “Order changed” e-mails only for selected delivery methods – for example, to hide it for personal pickup at your branch.",{"slug":202,"title":203,"subtitle":204},"campaigns","Campaigns – a banner in e-mails and on the Track & Trace page","How to create a campaign with a banner for delivery e-mails and the Track & Trace page, schedule it for Black Friday or Christmas, for example, and see how many customers clicked the banner.",{"slug":206,"title":207,"subtitle":208},"duplicating-templates-campaigns-workflows","Duplicating templates, campaigns and workflows","How to create a copy of an e-mail or SMS template, a Track & Trace page, a campaign or a workflow – for another market, for example – and how to activate it so that the change reaches your customers only when you want it to.",{"slug":210,"title":211,"subtitle":212},"order-timeline-emails-and-sms","E-mails and SMS in the order timeline","The order timeline shows whether an e-mail or SMS reached the customer and, if not, why. You can open a sent message exactly as the customer received it.",{"slug":214,"title":215,"subtitle":216},"emoji-in-editors","Emoji in the e-mail, Track & Trace and SMS editors","How to insert emoji into the text of an e-mail, the Track & Trace page or an SMS, how to search for them and what to watch out for.",{"slug":218,"title":219,"subtitle":220},"fallback-sms","Fallback SMS when an e-mail doesn't arrive","When an e-mail can't be delivered to your customer, Foxdeli can send them an SMS for the same state instead. How to switch on fallback SMS, when it's sent and how much it costs.",{"slug":222,"title":223,"subtitle":224},"orders-in-seznam-email","Orders in the Seznam Email order overview","Foxdeli delivery e-mails contain structured data that Seznam Email uses to show the order in its Orders tab. 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