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Try adding another word to narrow down your search.","Try a shorter or more general term, or browse the topics below.","Type what you need help with in the box above, or browse the topics below.","Main navigation","Menu","Breadcrumbs","Tags","Search results","Language","This page has not been translated into English yet, so it is shown in Czech.","May we add a cookie to your parcel?","If you choose “Yes”, we load Google Tag Manager and, with it, Google Analytics and Foxdeli’s marketing tools, which use cookies. If you choose “No”, none of this loads and the Help Center works exactly the same.","How we handle personal data","Yes, add it","No, thanks","Current choice: Yes","Current choice: No","Leave it as is","Cookie settings","https:\u002F\u002Fhelp.foxdeli.com",[182,186,190],{"locale":183,"label":184,"href":185,"hreflang":14},"cs","Čeština","\u002Farticle\u002Fco-je-to-workflow",{"locale":187,"label":188,"href":189,"hreflang":14},"en","English","\u002Fen\u002Farticle\u002Fworking-with-workflow",{"locale":191,"label":192,"href":193,"hreflang":14},"de","Deutsch","\u002Fde\u002Farticle\u002Farbeiten-mit-workflow",{"slug":195,"id":196,"translated":14,"title":197,"subtitle":198,"updatedAt":199,"publishedAt":200,"tags":201,"seoTitle":200,"seoDescription":205,"metaDescription":205,"topics":206,"html":217,"toc":218,"related":235,"allTopics":274},"working-with-workflow","co-je-to-workflow","How to turn on e-mail communication: working with Workflow","In Workflow, you set which order and shipment statuses trigger an e-mail or SMS to customers, and when the communication is switched on.","2026-10-22","",[202],{"slug":203,"name":204},"workflow","Workflow","What a workflow is in Foxdeli, how to choose the statuses for e-mails and SMS, how to activate it and how workflows for different markets and carriers work.",[207,212],{"slug":208,"title":209,"description":210,"icon":211},"getting-started","Getting started with Foxdeli","Here you’ll find everything you need to set up Foxdeli correctly.","\u002Fmedia\u002Ftopics\u002Fzaciname-s-foxdeli.svg",{"slug":213,"title":214,"description":215,"icon":216},"account-settings","Account settings","We’ll help you set up your entire account from start to finish.","\u002Fmedia\u002Ftopics\u002Fnastaveni-uctu.svg","\u003Cdiv id=\"what-is-a-workflow\">\u003Ch2>What is a workflow?\u003C\u002Fh2>\u003Cp>In a workflow, you set which order and shipment statuses send the customer an e-mail and, if you like, an SMS. The Track & Trace page always shows the current shipment status, regardless of the workflow.\u003C\u002Fp>\u003Cp>A general workflow is already created by default; you can click into it and look through the individual statuses. You will find it under \u003Cstrong>“Communication”\u003C\u002Fstrong> → \u003Ca href=\"https:\u002F\u002Fmy.foxdeli.com\u002Fen\u002Fbranding\u002Fworkflow\" target=\"_blank\" rel=\"noopener\">\u003Cstrong>“Workflow”\u003C\u002Fstrong>\u003C\u002Fa>.\u003C\u002Fp>\u003Cfigure class=\"w-richtext-align-fullwidth w-richtext-figure-type-image\">\u003Cdiv>\u003Cimg width=\"1888\" height=\"392\" alt=\"List of workflow statuses grouped by shipment phase\" src=\"\u002Fmedia\u002Farticles\u002Fco-je-to-workflow\u002Ffile-tshmlclusj.png\" loading=\"lazy\">\u003C\u002Fdiv>\u003C\u002Ffigure>\u003Cp>The statuses are on two tabs: \u003Cstrong>“Communication”\u003C\u002Fstrong> (the groups “Preparing”, “In transit”, “Delivery” and “Returning”) and \u003Cstrong>“Transaction”\u003C\u002Fstrong> (payments and order changes). They are sorted by the phase the shipment is in. Hover over the info icon to see an explanation of a particular status.\u003C\u002Fp>\u003Cp>For each status, you turn on the \u003Cstrong>“E-mail”\u003C\u002Fstrong> switch. With the SMS module turned on, you also choose \u003Cstrong>“SMS”\u003C\u002Fstrong>: “No”, “Always” or “Fallback only” – for details, see the articles \u003Ca href=\"\u002Fen\u002Farticle\u002Fsms-to-customers\">SMS to customers\u003C\u002Fa> and \u003Ca href=\"\u002Fen\u002Farticle\u002Ffallback-sms\">Fallback SMS when an e-mail doesn't arrive\u003C\u002Fa>. The status the carrier uses to report a delay on its side is described in the article \u003Ca href=\"\u002Fen\u002Farticle\u002Fdelayed-carrier-time-constraints\">Delayed due to carrier time constraints\u003C\u002Fa>.\u003C\u002Fp>\u003C\u002Fdiv>\u003Cdiv id=\"activating-a-workflow\">\u003Ch2>Activating a workflow\u003C\u002Fh2>\u003Col>\u003Cli>First, select the shipment statuses you want to tell customers about by e-mail. Don't forget to save your selection. Saving does not activate the workflow.\u003C\u002Fli>\u003Cli>Make sure you have connected your carriers and set up Mailing, the Track & Trace page, \u003Ca href=\"\u002Fen\u002Farticle\u002Fcampaigns\">Campaigns\u003C\u002Fa> if you use them, and everything else.\u003C\u002Fli>\u003Cli>When everything is ready, activate the workflow with the \u003Cstrong>“Activate”\u003C\u002Fstrong> button in the top right of the screen. To activate it, you need a verified e-mail address. Your customers will now receive e-mails telling them that the order has been received, is being packed, has been handed over to the carrier, and so on – depending on your settings.\u003C\u002Fli>\u003C\u002Fol>\u003Cfigure class=\"w-richtext-align-fullwidth w-richtext-figure-type-image\">\u003Cdiv>\u003Cimg width=\"1908\" height=\"807\" alt=\"E-mail switches for the individual workflow statuses\" src=\"\u002Fmedia\u002Farticles\u002Fco-je-to-workflow\u002Ffile-w3of1lyeu3.png\" loading=\"lazy\">\u003C\u002Fdiv>\u003C\u002Ffigure>\u003Cblockquote>\u003Cstrong>Inactive workflow:\u003C\u002Fstrong> While the workflow is inactive, you can take your time setting up its individual statuses and activating Mailing, the Track & Trace pages and Campaigns (banners). No communication is sent to customers through Foxdeli at this point.\u003C\u002Fblockquote>\u003Cblockquote>\u003Cstrong>Active workflow:\u003C\u002Fstrong> Once everything else in your Foxdeli account is ready, you can activate the workflow in which you have defined the statuses you want to use.\u003C\u002Fblockquote>\u003Cp>Once the workflow is active, e-mail communication (and any SMS you have set up) goes out to your customers.\u003C\u002Fp>\u003C\u002Fdiv>\u003Cdiv id=\"can-i-create-more-than-one-workflow\">\u003Ch2>Can I create more than one workflow?\u003C\u002Fh2>\u003Cp>Yes, you can have several workflows ready and easily activate and deactivate them. If, for example, you want to send more frequent reminders about uncollected parcels at Christmas, you can change the statuses in the workflow for that period or activate a different workflow.\u003C\u002Fp>\u003Cp>Each workflow applies to one market and one carrier, or to “All carriers”. Only one workflow can be active for each combination of market and carrier; a workflow for a specific carrier takes precedence over a workflow for all carriers. The \u003Cstrong>default workflow\u003C\u002Fstrong> (labeled “Default” in the list) sends e-mails and SMS for orders that no other active workflow applies to. If you activate a workflow for the same market and carrier as another active workflow, Foxdeli asks whether to replace the existing one.\u003C\u002Fp>\u003Cp>The quickest way to prepare a new version of a workflow is to duplicate it – see \u003Ca href=\"\u002Fen\u002Farticle\u002Fduplicating-templates-campaigns-workflows\">Duplicating templates, campaigns and workflows\u003C\u002Fa>.\u003C\u002Fp>\u003C\u002Fdiv>\u003Cdiv id=\"related-articles\">\u003Ch2>Related articles\u003C\u002Fh2>\u003Cul>\u003Cli>\u003Ca href=\"\u002Fen\u002Farticle\u002Fsms-to-customers\">SMS to customers\u003C\u002Fa>\u003C\u002Fli>\u003Cli>\u003Ca href=\"\u002Fen\u002Farticle\u002Ffallback-sms\">Fallback SMS when an e-mail doesn't arrive\u003C\u002Fa>\u003C\u002Fli>\u003Cli>\u003Ca href=\"\u002Fen\u002Farticle\u002Fdelayed-carrier-time-constraints\">Delayed due to carrier time constraints\u003C\u002Fa>\u003C\u002Fli>\u003Cli>\u003Ca href=\"\u002Fen\u002Farticle\u002Fduplicating-templates-campaigns-workflows\">Duplicating templates, campaigns and workflows\u003C\u002Fa>\u003C\u002Fli>\u003Cli>\u003Ca href=\"\u002Fen\u002Farticle\u002Fcampaigns\">Campaigns – a banner in e-mails and on the Track & Trace page\u003C\u002Fa>\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fdiv>",[219,223,227,231],{"id":220,"text":221,"children":222},"what-is-a-workflow","What is a workflow?",[],{"id":224,"text":225,"children":226},"activating-a-workflow","Activating a workflow",[],{"id":228,"text":229,"children":230},"can-i-create-more-than-one-workflow","Can I create more than one workflow?",[],{"id":232,"text":233,"children":234},"related-articles","Related articles",[],[236,239,242,245,248,251,254,257,260,263,265,268,271],{"slug":237,"title":238},"brick-and-mortar-pickup-places","Brick-and-mortar pickup places for personal pickup",{"slug":240,"title":241},"delayed-carrier-time-constraints","Delayed due to carrier time constraints – a workflow status",{"slug":243,"title":244},"duplicating-templates-campaigns-workflows","Duplicating templates, campaigns and workflows",{"slug":246,"title":247},"sending-emails-from-own-domain","Sending e-mails from your own domain (DKIM verification)",{"slug":249,"title":250},"sms-to-customers","SMS to customers",{"slug":252,"title":253},"dashboard-overview","What you'll find on the Dashboard",{"slug":255,"title":256},"utm-parameters-in-links","UTM parameters in links",{"slug":258,"title":259},"connecting-eshop-shoptet-module","Connecting your e-shop to Foxdeli – Shoptet module",{"slug":261,"title":262},"connecting-e-shop-shopify-app","Connecting your e-shop to Foxdeli – Shopify app",{"slug":264,"title":209},"getting-started-with-foxdeli",{"slug":266,"title":267},"connect-multiple-stores-one-account","Connecting multiple stores to one account",{"slug":269,"title":270},"payment-details-in-order-summary","Payment details in the order summary",{"slug":272,"title":273},"email-attachments","Attachments in e-mails",[275,276,277,281,286,291],{"slug":208,"title":209,"description":210,"icon":211},{"slug":213,"title":214,"description":215,"icon":216},{"slug":278,"title":47,"description":279,"icon":280},"carriers","How to connect each carrier correctly so your shipments get tracked.","\u002Fmedia\u002Ftopics\u002Fdopravci.svg",{"slug":282,"title":283,"description":284,"icon":285},"orders-and-shipments","Orders and shipments","How to work with orders and deal with possible delivery issues.","\u002Fmedia\u002Ftopics\u002Fobjednavky-a-zasilky.svg",{"slug":287,"title":288,"description":289,"icon":290},"emails-and-sms","E-mails and SMS","Set up e-mails and SMS for your customers with ease in the editor.","\u002Fmedia\u002Ftopics\u002Femailove-sablony.svg",{"slug":292,"title":293,"description":294,"icon":295},"track-and-trace-page","Track & Trace page","A standalone page where your customers can track their shipment.","\u002Fmedia\u002Ftopics\u002Ftrack-trace-stranka.svg"]