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Try adding another word to narrow down your search.","Try a shorter or more general term, or browse the topics below.","Type what you need help with in the box above, or browse the topics below.","Main navigation","Menu","Breadcrumbs","Tags","Search results","Language","This page has not been translated into English yet, so it is shown in Czech.","May we add a cookie to your parcel?","If you choose “Yes”, we load Google Tag Manager and, with it, Google Analytics and Foxdeli’s marketing tools, which use cookies. If you choose “No”, none of this loads and the Help Center works exactly the same.","How we handle personal data","Yes, add it","No, thanks","Current choice: Yes","Current choice: No","Leave it as is","Cookie settings","https:\u002F\u002Fhelp.foxdeli.com",[182,186,190],{"locale":183,"label":184,"href":185,"hreflang":14},"cs","Čeština","\u002Farticle\u002Fodstoupeni-od-smlouvy",{"locale":187,"label":188,"href":189,"hreflang":14},"en","English","\u002Fen\u002Farticle\u002Fwithdrawal-from-contract-button",{"locale":191,"label":192,"href":193,"hreflang":14},"de","Deutsch","\u002Fde\u002Farticle\u002Fvertragswiderruf-schaltflaeche",{"slug":195,"id":196,"translated":14,"title":197,"subtitle":198,"updatedAt":199,"publishedAt":200,"tags":201,"seoTitle":205,"seoDescription":198,"metaDescription":198,"topics":206,"html":217,"toc":218,"related":259,"allTopics":329},"withdrawal-from-contract-button","odstoupeni-od-smlouvy","Withdrawal from contract – button in delivery e-mails","How to turn on and set up the withdrawal button in delivery e-mails (EU 2023\u002F2673) – variables in the link and settings for Retino and Shoptet.","2026-10-22","2026-06-18",[202],{"slug":203,"name":204},"e-mails","E-mails","",[207,212],{"slug":208,"title":209,"description":210,"icon":211},"emails-and-sms","E-mails and SMS","Set up e-mails and SMS for your customers with ease in the editor.","\u002Fmedia\u002Ftopics\u002Femailove-sablony.svg",{"slug":213,"title":214,"description":215,"icon":216},"orders-and-shipments","Orders and shipments","How to work with orders and deal with possible delivery issues.","\u002Fmedia\u002Ftopics\u002Fobjednavky-a-zasilky.svg","\u003Cdiv id=\"what-the-button-does\">\u003Ch2>What the button does\u003C\u002Fh2>\u003Cp>From \u003Cstrong>19 June 2026\u003C\u002Fstrong>, Czech and other European sellers (Directive (EU) 2023\u002F2673) must give consumers an easily accessible way to \u003Cstrong>withdraw from the contract\u003C\u002Fstrong>. Foxdeli can add a prominent button to your delivery e-mails that takes the customer to your withdrawal form. Below the button text, a gray line “For more information, click here” is shown; it cannot be edited. The period for withdrawing without giving a reason remains \u003Cstrong>14 days\u003C\u002Fstrong>.\u003C\u002Fp>\u003Cp>The button is \u003Cstrong>turned off by default\u003C\u002Fstrong> and is set up \u003Cstrong>separately for each e-mail template\u003C\u002Fstrong>. It appears in all delivery e-mails of the template once the toggle is on and the URL is filled in. You don’t have to fill in the button text – without your own text, the default “Withdraw from contract” is used (in the language of the template).\u003C\u002Fp>\u003C\u002Fdiv>\u003Cdiv id=\"where-to-set-it-up\">\u003Ch2>Where to set it up\u003C\u002Fh2>\u003Cp>Open \u003Cstrong>“Communication”\u003C\u002Fstrong> → \u003Ca href=\"https:\u002F\u002Fmy.foxdeli.com\u002Fen\u002Fbranding\u002Fmailing\" target=\"_blank\" rel=\"noopener\">\u003Cstrong>“Mailing”\u003C\u002Fstrong>\u003C\u002Fa> and select a delivery e-mail template.\u003C\u002Fp>\u003Cfigure class=\"w-richtext-align-center w-richtext-figure-type-image\">\u003Cdiv>\u003Cimg width=\"580\" height=\"940\" alt=\"The Modules tab with the withdrawal button switched on, the withdrawal button URL field, the link placement and the color\" src=\"\u002Fmedia\u002Farticles\u002Fodstoupeni-od-smlouvy\u002Ftlacitko-odstoupeni.webp\" loading=\"lazy\">\u003C\u002Fdiv>\u003Cfigcaption>The button settings on the “Modules” tab. You edit the button text on the “Text” tab.\u003C\u002Ffigcaption>\u003C\u002Ffigure>\u003Cdiv id=\"1-turning-it-on-modules-tab\">\u003Ch3>1) Turning it on (Modules tab)\u003C\u002Fh3>\u003Cp>Turn on the \u003Cstrong>“Withdrawal button”\u003C\u002Fstrong> toggle.\u003C\u002Fp>\u003C\u002Fdiv>\u003Cdiv id=\"2-withdrawal-button-url-modules-tab\">\u003Ch3>2) Withdrawal button URL (Modules tab)\u003C\u002Fh3>\u003Cp>In the \u003Cstrong>“Withdrawal button URL”\u003C\u002Fstrong> field, paste the link to your withdrawal form or page. The URL can contain \u003Cstrong>placeholder variables\u003C\u002Fstrong>, which Foxdeli automatically replaces with the details of the order when it sends the e-mail:\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cstrong>\u003Ccode>{customerEmail}\u003C\u002Fcode>\u003C\u002Fstrong> – the customer’s e-mail address from the order\u003C\u002Fli>\u003Cli>\u003Cstrong>\u003Ccode>{orderNumber}\u003C\u002Fcode>\u003C\u002Fstrong> – the order number\u003C\u002Fli>\u003C\u002Ful>\u003Cp>The values are automatically encoded correctly in the link (e.g. the @ sign in an e-mail address). If you don’t use any variable in the URL, the link is inserted unchanged.\u003C\u002Fp>\u003Cp>If you send orders via the API, you can send the link for each order separately in the \u003Ccode>communication.withdrawalFromContractUrl\u003C\u002Fcode> field. Such a link takes precedence over the URL from the template; the toggle in the template still has to be on.\u003C\u002Fp>\u003C\u002Fdiv>\u003Cdiv id=\"3-button-text-text-tab\">\u003Ch3>3) Button text (Text tab)\u003C\u002Fh3>\u003Cp>In the Text tab, you can change the \u003Cstrong>“Withdrawal button text”\u003C\u002Fstrong>, e.g. to “Withdraw from contract”. The text is set separately for each e-mail (the status selected in the top bar of the editor); wherever you don’t change it, the default text applies. You can use the \u003Ccode>{orderNumber}\u003C\u002Fcode> variable in the text as well.\u003C\u002Fp>\u003C\u002Fdiv>\u003Cdiv id=\"4-placement-and-color-modules-tab\">\u003Ch3>4) Placement and color (Modules tab)\u003C\u002Fh3>\u003Cp>In the \u003Cstrong>“Link placement”\u003C\u002Fstrong> field, choose where the button appears in the e-mail: \u003Cstrong>“Top (in e-mail body)”\u003C\u002Fstrong> (default – below the main text of the e-mail) or \u003Cstrong>“Bottom (in footer)”\u003C\u002Fstrong>. In the \u003Cstrong>“Withdrawal text color”\u003C\u002Fstrong> field, you can change the color of the button text; by default, it has the color of the footer text.\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003Cdiv id=\"settings-for-retino\">\u003Ch2>Settings for Retino\u003C\u002Fh2>\u003Cp>If you use \u003Cstrong>Retino\u003C\u002Fstrong>, paste a direct link to your Retino instance with the variables into the URL field. Build it from these parts (all on one line, without spaces):\u003C\u002Fp>\u003Cul>\u003Cli>\u003Ccode>https:\u002F\u002Fapp.retino.com\u002Fcs\u002Fportal\u002Fdirect-link\u002F\u003C\u002Fcode>\u003Cstrong>\u003Ccode>[RETINO_ID_ESHOPU]\u003C\u002Fcode>\u003C\u002Fstrong>\u003Ccode>\u002F\u003C\u002Fcode>\u003C\u002Fli>\u003Cli>\u003Ccode>?email={customerEmail}&order_code={orderNumber}\u003C\u002Fcode>\u003C\u002Fli>\u003Cli>\u003Ccode>&portal_url=\u003C\u002Fcode>\u003Cstrong>\u003Ccode>[STRANKA_S_INFORMACEMI_K_VRATKAM]\u003C\u002Fcode>\u003C\u002Fstrong>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003Cstrong>[RETINO_ID_ESHOPU]\u003C\u002Fstrong> is the ID of your e-shop’s instance in Retino (you’ll find it in the Retino admin, in the direct link). \u003Cstrong>[STRANKA_S_INFORMACEMI_K_VRATKAM]\u003C\u002Fstrong> is the page with information on returns and claims, e.g. \u003Ccode>https:\u002F\u002Fwww.vaseshop.cz\u002Freturns-claims\u002F\u003C\u002Fcode>.\u003C\u002Fp>\u003Cp>\u003Ca href=\"https:\u002F\u002Fstorage.googleapis.com\u002Fweb-public-assets\u002Fnastaveni-odstoupeni-od-smlouvy.mp4\" target=\"_blank\" rel=\"noopener\">\u003Cstrong>Watch the video guide\u003C\u002Fstrong>\u003C\u002Fa>\u003C\u002Fp>\u003Cdiv class=\"w-embed w-iframe\">\u003Ciframe src=\"https:\u002F\u002Fstorage.googleapis.com\u002Fweb-public-assets\u002Fnastaveni-odstoupeni-od-smlouvy.mp4\" title=\"Video: setting up the withdrawal button\" width=\"560\" height=\"315\" style=\"border:0;width:100%;height:auto;min-height:300px\" allowfullscreen=\"true\" loading=\"lazy\" frameborder=\"0\" referrerpolicy=\"strict-origin-when-cross-origin\">\u003C\u002Fiframe>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003Cdiv id=\"settings-for-shoptet\">\u003Ch2>Settings for Shoptet\u003C\u002Fh2>\u003Cp>As of 19 June 2026, Shoptet has its own system page for withdrawing from the contract. If you don’t use Retino, you can point the button to it:\u003C\u002Fp>\u003Cul>\u003Cli>CZ: https:\u002F\u002Fwww.vaseshop.cz\u002Fmoje-objednavka\u003C\u002Fli>\u003Cli>SK: https:\u002F\u002Fwww.vaseshop.sk\u002Fmoja-objednavka\u003C\u002Fli>\u003Cli>DE: https:\u002F\u002Fwww.vaseshop.de\u002Fmeine-bestellung\u003C\u002Fli>\u003Cli>HU: https:\u002F\u002Fwww.vaseshop.hu\u002Frendelesem\u003C\u002Fli>\u003Cli>PL: https:\u002F\u002Fwww.vaseshop.pl\u002Fmoje-zamowienie\u003C\u002Fli>\u003Cli>RO: https:\u002F\u002Fwww.vaseshop.ro\u002Fcomanda-mea\u003C\u002Fli>\u003Cli>DA, EL, EN, ES, ET, FI, FR, HR, IT, LT, LV, NL, PT, SL, SV: https:\u002F\u002Fwww.vaseshop.[domena]\u002Fmy-order\u003C\u002Fli>\u003C\u002Ful>\u003Cp>For a newly created e-mail template, Foxdeli fills in this address automatically based on the domain and language of your default market. For existing templates, add it manually.\u003C\u002Fp>\u003Cp>The \u003Ca href=\"https:\u002F\u002Fpodpora.shoptet.cz\u002Fvraceni-zbozi-a-odstoupeni-od-smlouvy\u002F#str%C3%A1nka-moje-objedn%C3%A1vka\" target=\"_blank\" rel=\"noopener\">\u002Fmoje-objednavka\u002F\u003C\u002Fa> page has to be published on your e-shop (in Shoptet: Settings → Orders → Other settings, section “Withdrawal from order and goods”).\u003Cbr>On this page, the customer enters the order number and their e-mail address.\u003Cbr>Note: this is a separate Shoptet system page, not a direct link to a specific order.\u003C\u002Fp>\u003C\u002Fdiv>\u003Cdiv id=\"analytics\">\u003Ch2>Analytics\u003C\u002Fh2>\u003Cp>You can see how many customers clicked the button in \u003Cstrong>“Analytics”\u003C\u002Fstrong> → \u003Ca href=\"https:\u002F\u002Fmy.foxdeli.com\u002Fen\u002Fstatistics\u002Fmailing\" target=\"_blank\" rel=\"noopener\">\u003Cstrong>“Mailing”\u003C\u002Fstrong>\u003C\u002Fa>, in the “Click performance” overview under the “Withdrawal from Contract” item.\u003C\u002Fp>\u003C\u002Fdiv>\u003Cdiv id=\"faq\">\u003Ch2>FAQ\u003C\u002Fh2>\u003Cul>\u003Cli>\u003Cstrong>Why isn’t the button showing?\u003C\u002Fstrong> Check that the toggle is on and the URL is filled in.\u003C\u002Fli>\u003Cli>\u003Cstrong>Where do the e-mail address and order number come from?\u003C\u002Fstrong> From the data of the order that Foxdeli processes; they are filled in only when the e-mail is sent.\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003Cem>This article is a general overview of the changes, not legal advice.\u003C\u002Fem>\u003C\u002Fp>\u003C\u002Fdiv>",[219,223,243,247,251,255],{"id":220,"text":221,"children":222},"what-the-button-does","What the button does",[],{"id":224,"text":225,"children":226},"where-to-set-it-up","Where to set it up",[227,231,235,239],{"id":228,"text":229,"children":230},"1-turning-it-on-modules-tab","1) Turning it on (Modules tab)",[],{"id":232,"text":233,"children":234},"2-withdrawal-button-url-modules-tab","2) Withdrawal button URL (Modules tab)",[],{"id":236,"text":237,"children":238},"3-button-text-text-tab","3) Button text (Text tab)",[],{"id":240,"text":241,"children":242},"4-placement-and-color-modules-tab","4) Placement and color (Modules tab)",[],{"id":244,"text":245,"children":246},"settings-for-retino","Settings for Retino",[],{"id":248,"text":249,"children":250},"settings-for-shoptet","Settings for Shoptet",[],{"id":252,"text":253,"children":254},"analytics","Analytics",[],{"id":256,"text":257,"children":258},"faq","FAQ",[],[260,263,266,269,272,275,278,281,284,287,290,293,296,299,302,305,308,311,314,317,320,323,326],{"slug":261,"title":262},"billing-address-by-delivery-method","Billing address in e-mails by delivery method",{"slug":264,"title":265},"brick-and-mortar-pickup-places","Brick-and-mortar pickup places for personal pickup",{"slug":267,"title":268},"campaigns","Campaigns – a banner in e-mails and on the Track & Trace page",{"slug":270,"title":271},"delayed-carrier-time-constraints","Delayed due to carrier time constraints – a workflow status",{"slug":273,"title":274},"duplicating-templates-campaigns-workflows","Duplicating templates, campaigns and workflows",{"slug":276,"title":277},"order-timeline-emails-and-sms","E-mails and SMS in the order timeline",{"slug":279,"title":280},"emoji-in-editors","Emoji in the e-mail, Track & Trace and SMS editors",{"slug":282,"title":283},"fallback-sms","Fallback SMS when an e-mail doesn't arrive",{"slug":285,"title":286},"order-issues","Order Issues",{"slug":288,"title":289},"orders-in-seznam-email","Orders in the Seznam Email order overview",{"slug":291,"title":292},"delivery-email-preview-text","Preview text of delivery e-mails",{"slug":294,"title":295},"sending-emails-from-own-domain","Sending e-mails from your own domain (DKIM verification)",{"slug":297,"title":298},"sms-statistics","SMS statistics",{"slug":300,"title":301},"sms-to-customers","SMS to customers",{"slug":303,"title":304},"undelivered-message-alerts","Undelivered message alerts",{"slug":306,"title":307},"dashboard-overview","What you'll find on the Dashboard",{"slug":309,"title":310},"recommended-products","Recommended products",{"slug":312,"title":313},"utm-parameters-in-links","UTM parameters in links",{"slug":315,"title":316},"payment-details-in-order-summary","Payment details in the order summary",{"slug":318,"title":319},"email-attachments","Attachments in e-mails",{"slug":321,"title":322},"auto-fill-data-in-email-subject","Auto-filling data in the e-mail subject",{"slug":324,"title":325},"customer-pin-code-in-email","Customer PIN code in the e-mail",{"slug":327,"title":328},"info-banner","Info banner",[330,335,340,344,345,346],{"slug":331,"title":332,"description":333,"icon":334},"getting-started","Getting started with Foxdeli","Here you’ll find everything you need to set up Foxdeli correctly.","\u002Fmedia\u002Ftopics\u002Fzaciname-s-foxdeli.svg",{"slug":336,"title":337,"description":338,"icon":339},"account-settings","Account settings","We’ll help you set up your entire account from start to finish.","\u002Fmedia\u002Ftopics\u002Fnastaveni-uctu.svg",{"slug":341,"title":47,"description":342,"icon":343},"carriers","How to connect each carrier correctly so your shipments get tracked.","\u002Fmedia\u002Ftopics\u002Fdopravci.svg",{"slug":213,"title":214,"description":215,"icon":216},{"slug":208,"title":209,"description":210,"icon":211},{"slug":347,"title":348,"description":349,"icon":350},"track-and-trace-page","Track & Trace page","A standalone page where your customers can track their shipment.","\u002Fmedia\u002Ftopics\u002Ftrack-trace-stranka.svg"]