[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"help-site-en":3,"help-alternates":181,"help-article-en-vhl":194},{"siteName":4,"titleSuffix":5,"gtmId":6,"cookieConsent":7,"contactEmail":8,"searchPlaceholder":9,"nav":10,"footerColumns":24,"socialHeading":93,"social":94,"footerLogoUrl":111,"labels":112,"baseUrl":180},"Help Center","| Foxdeli Help Center","GTM-K7426S6",false,"info@foxdeli.com","Search the Help Center (e.g. DPD, workflow…)",[11,15,18,21],{"label":12,"url":13,"newTab":7,"hidden":7,"mobileOnly":14},"Categories","\u002F",true,{"label":16,"url":17,"newTab":7,"hidden":7,"mobileOnly":7},"What’s new","\u002Fchangelog",{"label":19,"url":20,"newTab":14,"hidden":7,"mobileOnly":7},"Developer portal","https:\u002F\u002Fapi.foxdeli.com\u002F",{"label":22,"url":23,"newTab":14,"hidden":7,"mobileOnly":7},"Foxdeli.com","https:\u002F\u002Fwww.foxdeli.com\u002F",[25,43,55,70,81],{"heading":26,"links":27},"Our solution",[28,31,34,37,40],{"label":29,"url":30,"newTab":7,"hidden":7},"How it works","https:\u002F\u002Fwww.foxdeli.com\u002Fproduct-tour",{"label":32,"url":33,"newTab":7,"hidden":7},"Shipment tracking","https:\u002F\u002Fwww.foxdeli.com\u002Fproduct\u002Fshipment-tracking",{"label":35,"url":36,"newTab":7,"hidden":7},"Post-purchase communication","https:\u002F\u002Fwww.foxdeli.com\u002Fproduct\u002Fpost-purchase-communication",{"label":38,"url":39,"newTab":7,"hidden":7},"Campaigns","https:\u002F\u002Fwww.foxdeli.com\u002Fproduct\u002Fcampaigns",{"label":41,"url":42,"newTab":7,"hidden":7},"Data & Reporting","https:\u002F\u002Fwww.foxdeli.com\u002Fproduct\u002Fdata-analytics",{"heading":44,"links":45},"Integrations",[46,49,52],{"label":47,"url":48,"newTab":7,"hidden":7},"Carriers","https:\u002F\u002Fwww.foxdeli.com\u002Fintegrations\u002Fcarriers",{"label":50,"url":51,"newTab":7,"hidden":7},"Modules","https:\u002F\u002Fwww.foxdeli.com\u002Fintegrations\u002Fmodules",{"label":53,"url":54,"newTab":7,"hidden":14},"API integration","#",{"heading":56,"links":57},"Resources",[58,61,64,67,69],{"label":59,"url":60,"newTab":7,"hidden":7},"Case studies","https:\u002F\u002Fwww.foxdeli.com\u002Fcase-studies\u002Fall",{"label":62,"url":63,"newTab":7,"hidden":7},"E-books","https:\u002F\u002Fwww.foxdeli.com\u002Febooks\u002Fall",{"label":65,"url":66,"newTab":14,"hidden":7},"Blog","https:\u002F\u002Fblog.foxdeli.com\u002F",{"label":19,"url":68,"newTab":14,"hidden":7},"https:\u002F\u002Fapi.foxdeli.com\u002Fdocs\u002Fapi\u002Fauth\u002Ffoxdeli-auth-intro",{"label":4,"url":13,"newTab":7,"hidden":7},{"heading":71,"links":72},"About us",[73,75,78],{"label":71,"url":74,"newTab":7,"hidden":7},"https:\u002F\u002Fwww.foxdeli.com\u002Fabout\u002Fabout-us",{"label":76,"url":77,"newTab":7,"hidden":7},"Press","https:\u002F\u002Fwww.foxdeli.com\u002Fabout\u002Fpress",{"label":79,"url":80,"newTab":7,"hidden":7},"Contact","https:\u002F\u002Fwww.foxdeli.com\u002Fabout\u002Fcontact",{"heading":82,"links":83},"More",[84,87,90],{"label":85,"url":86,"newTab":7,"hidden":7},"Terms and conditions","https:\u002F\u002Fwww.foxdeli.com\u002Flegal\u002Fterms-and-conditions",{"label":88,"url":89,"newTab":7,"hidden":7},"Privacy policy","https:\u002F\u002Fwww.foxdeli.com\u002Flegal\u002Fprivacy-policy",{"label":91,"url":92,"newTab":7,"hidden":7},"Cookie policy","https:\u002F\u002Fwww.foxdeli.com\u002Flegal\u002Fdata-protection","Follow us",[95,99,103,107],{"network":96,"label":97,"url":98},"linkedin","Linkedin","https:\u002F\u002Fwww.linkedin.com\u002Fcompany\u002Ffoxdeli",{"network":100,"label":101,"url":102},"facebook","Facebook","https:\u002F\u002Fwww.facebook.com\u002Fpeople\u002FFoxdelicom\u002F100068637951464\u002F",{"network":104,"label":105,"url":106},"instagram","Instagram","https:\u002F\u002Fwww.instagram.com\u002Ffoxdelicom\u002F",{"network":108,"label":109,"url":110},"tiktok","TikTok","https:\u002F\u002Fwww.tiktok.com\u002F@foxdelicom","https:\u002F\u002Fwww.foxdeli.com",{"breadcrumbHome":4,"breadcrumbTopics":12,"lastUpdated":113,"inThisArticle":114,"articlesInTopic":115,"moreArticlesInTopic":116,"moreTopics":117,"moreQuestions":118,"contactUs":119,"showAll":120,"popularSearches":121,"topicArticlesOne":122,"topicArticlesFew":123,"topicArticlesMany":123,"newsAll":124,"homeContactTitle":125,"homeContactText":126,"changelogAdded":127,"changelogNew":128,"changelogUpdate":129,"changelogHeading":130,"changelogDescription":131,"changelogBreadcrumb":16,"changelogSeoTitle":130,"changelogFeed":132,"tagSeoTitle":133,"tagDescription":134,"searchSeoTitle":135,"searchEmpty":136,"notFoundTitle":137,"notFoundText":138,"notFoundButton":139,"notFoundSeoTitle":140,"notFoundStep1":141,"notFoundStep2":142,"notFoundStep3":143,"notFoundStep4":144,"notFoundRetry":145,"notFoundRetry1":146,"notFoundRetry2":147,"notFoundRetry3":148,"notFoundSuggest":149,"errorTitle":150,"errorText":151,"searchLabel":152,"searchShowAll":153,"searchArticleBadge":154,"searchMoreSections":155,"searchStatus":156,"searchResultOne":157,"searchResultFew":158,"searchResultMany":158,"searchResultsFor":159,"searchPrompt":160,"searchTop":161,"searchEmptyHint":162,"searchStartHint":163,"ariaMainNav":164,"ariaMenu":165,"ariaBreadcrumbs":166,"ariaTags":167,"ariaSearchResults":168,"language":169,"untranslated":170,"cookieTitle":171,"cookieText":172,"cookiePrivacy":173,"cookiePrivacyUrl":89,"cookieAccept":174,"cookieReject":175,"cookieCurrentYes":176,"cookieCurrentNo":177,"cookieKeep":178,"cookieSettings":179},"Last updated:","In this article","Articles in this category","More articles in this category","More topics","Still have questions?","Contact us","Show all","Popular searches:","{count} article","{count} articles","All news","Didn’t find your answer?","Write to us, we’re happy to help.","Added","New article","Update","What’s new in Foxdeli","New Foxdeli features and new or updated guides.","Subscribe via RSS","Tag: {name}","Guides tagged {name}.","🔎 Search results","We looked everywhere but couldn’t find what you searched for.","Addressee unknown","We drove right up to the door, rang the bell and nobody answered. The page may have moved away, or there’s a typo in the address.","Go to all topics","Page not found 😔","Sent: you clicked a link","On the way: we searched every article and topic","Out for delivery: the courier is ringing at {path}","Not delivered: nobody by that name lives here","Try delivering again","Attempt 2: the courier rang twice. Still nothing.","Attempt 3: we asked the neighbors too. Nobody’s seen the page.","Attempt 4: the courier gave up and went for a coffee. Better try all topics.","Maybe you were looking for","Something went wrong","The page couldn’t be loaded. Please try again in a moment.","Search the Help Center","Show all results ({count})","Article","More places in this article: {count}","{results}, use the arrow keys to select.","{count} result","{count} results","Results for “{query}”","What are you looking for?","Showing the top {count}. Try adding another word to narrow down your search.","Try a shorter or more general term, or browse the topics below.","Type what you need help with in the box above, or browse the topics below.","Main navigation","Menu","Breadcrumbs","Tags","Search results","Language","This page has not been translated into English yet, so it is shown in Czech.","May we add a cookie to your parcel?","If you choose “Yes”, we load Google Tag Manager and, with it, Google Analytics and Foxdeli’s marketing tools, which use cookies. If you choose “No”, none of this loads and the Help Center works exactly the same.","How we handle personal data","Yes, add it","No, thanks","Current choice: Yes","Current choice: No","Leave it as is","Cookie settings","https:\u002F\u002Fhelp.foxdeli.com",[182,186,190],{"locale":183,"label":184,"href":185,"hreflang":14},"cs","Čeština","\u002Farticle\u002Fvhl",{"locale":187,"label":188,"href":189,"hreflang":14},"en","English","\u002Fen\u002Farticle\u002Fvhl",{"locale":191,"label":192,"href":193,"hreflang":14},"de","Deutsch","\u002Fde\u002Farticle\u002Fvhl",{"slug":195,"id":195,"translated":14,"title":196,"subtitle":197,"updatedAt":198,"publishedAt":197,"tags":199,"seoTitle":197,"seoDescription":197,"metaDescription":200,"topics":201,"html":206,"toc":207,"related":220,"allTopics":338},"vhl","VHL Europe","","2026-11-06",[],"VHL Europe hands parcels over to carriers such as GLS, PPL, InPost or DPD. Foxdeli asks VHL which carrier actually delivers a parcel and tracks it accordingly. Have your VHL API key ready. It is the…",[202],{"slug":203,"title":47,"description":204,"icon":205},"carriers","How to connect each carrier correctly so your shipments get tracked.","\u002Fmedia\u002Ftopics\u002Fdopravci.svg","\u003Cdiv id=\"how-to-connect-carrier-data\">\u003Ch2>\u003Cstrong>How to connect carrier data 🚚\u003C\u002Fstrong>\u003C\u002Fh2>\u003Cp>VHL Europe hands parcels over to carriers such as GLS, PPL, InPost or DPD. Foxdeli asks VHL which carrier actually delivers a parcel and tracks it accordingly.\u003C\u002Fp>\u003Col>\u003Cli>Have your VHL \u003Cstrong>API key\u003C\u002Fstrong> ready. It is the same key your system sends orders to VHL with. You won't find it in the VHL portal; if you don't have it, VHL (your sales representative) will issue it.\u003C\u002Fli>\u003Cli>Open the \u003Ca target=\"_blank\" href=\"https:\u002F\u002Fmy.foxdeli.com\u002Fen\u002Fsettings\u002Fcarriers\u002Fconnect\u002Fvhl\" rel=\"noopener\">carrier connection\u003C\u002Fa> form for VHL Europe and paste the API key.\u003C\u002Fli>\u003Cli>The \u003Cstrong>Default VHL carrier ID\u003C\u002Fstrong> field is optional. If you ship most parcels through one carrier, enter its numeric ID in VHL (e.g. 2 = GLS HU, 14 = PPL). Foxdeli then tries it first.\u003C\u002Fli>\u003C\u002Fol>\u003C\u002Fdiv>\u003Cdiv id=\"tracking-without-login-details\">\u003Ch2>\u003Cstrong>Tracking without login details\u003C\u002Fstrong>\u003C\u002Fh2>\u003Cp>If you don't have login details, for example when you ship through a fulfillment service, tick \u003Cstrong>Track without login details\u003C\u002Fstrong> in the form. The parcels are then tracked through public tracking, the way the customer sees them. Foxdeli finds the parcel's carrier at VHL and tracks it through that carrier's public tracking. Some carriers have no public tracking (DPD Slovenia, Croatia, Austria, Poland and Slovakia, DHL, Speedy, Pošta Slovenije, Express One, Foxpost, Magyar Posta and others); their parcels are not tracked without an API key. For GLS, the postal code of the order address is used for tracking. Public tracking may show fewer parcel statuses than a connection with login details.\u003C\u002Fp>\u003C\u002Fdiv>\u003Cdiv id=\"what-vhl-does-not-support-yet\">\u003Ch2>\u003Cstrong>What VHL does not support yet\u003C\u002Fstrong>\u003C\u002Fh2>\u003Cul>\u003Cli>\u003Cstrong>Delivery today\u003C\u002Fstrong>: VHL reports a parcel's arrival at a depot the same way as its departure for delivery. That is why VHL parcels never get the \"Delivery today\" status and no delivery today message is sent.\u003C\u002Fli>\u003Cli>\u003Cstrong>Last pickup day\u003C\u002Fstrong>: VHL does not send the date until which a parcel waits at the pickup point.\u003C\u002Fli>\u003Cli>\u003Cstrong>Pickup point statuses\u003C\u002Fstrong> (stored for pickup, not picked up): with an API key only for GLS Hungary, GLS Slovenia, GLS Croatia, PPL and Urgent Cargus. When tracking without login details, the public tracking of the carrier reports them where it knows them.\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003Cstrong>\u003Cem>Not sure what to do? Write to us in the chat and we’ll be happy to help.\u003C\u002Fem>\u003C\u002Fstrong>\u003C\u002Fp>\u003C\u002Fdiv>",[208,212,216],{"id":209,"text":210,"children":211},"how-to-connect-carrier-data","How to connect carrier data 🚚",[],{"id":213,"text":214,"children":215},"tracking-without-login-details","Tracking without login details",[],{"id":217,"text":218,"children":219},"what-vhl-does-not-support-yet","What VHL does not support yet",[],[221,224,227,230,233,236,239,242,245,248,251,254,257,260,263,266,269,272,275,278,281,284,287,290,293,296,299,302,305,308,311,314,317,320,323,326,329,332,335],{"slug":222,"title":223},"boxpi","Boxpi",{"slug":225,"title":226},"budbee","Budbee",{"slug":228,"title":229},"fama-futar","Fáma Futár",{"slug":231,"title":232},"gls-italie","GLS Italy",{"slug":234,"title":235},"kuryr-123","Kuryr 123",{"slug":237,"title":238},"8-ppl","PPL",{"slug":240,"title":241},"dodo","DODO",{"slug":243,"title":244},"fan-courier","FAN Courier",{"slug":246,"title":247},"messenger","Messenger",{"slug":249,"title":250},"9-gls","GLS",{"slug":252,"title":253},"123-kurier","123 Kurier",{"slug":255,"title":256},"cargus","Cargus",{"slug":258,"title":259},"czech-post","Czech Post",{"slug":261,"title":262},"db-schenker","DB Schenker",{"slug":264,"title":265},"dhl","DHL",{"slug":267,"title":268},"dpd","DPD",{"slug":270,"title":271},"eushipments","euShipments",{"slug":273,"title":274},"express-one","Express One",{"slug":276,"title":277},"fedex","FedEx",{"slug":279,"title":280},"gebruder-weiss","Gebrüder Weiss",{"slug":282,"title":283},"geis","Geis",{"slug":285,"title":286},"inpost","InPost",{"slug":288,"title":289},"japo","JAPO",{"slug":291,"title":292},"landmark","Landmark",{"slug":294,"title":295},"liftago","Liftago",{"slug":297,"title":298},"packeta","Packeta (Zásilkovna)",{"slug":300,"title":301},"pbh","PBH (Pošta bez hranic)",{"slug":303,"title":304},"poczta-polska","Poczta Polska",{"slug":306,"title":307},"raben","Raben",{"slug":309,"title":310},"sameday","Sameday",{"slug":312,"title":313},"slovakia-post","Slovakia Post (Slovenská pošta)",{"slug":315,"title":316},"speedy","Speedy",{"slug":318,"title":319},"spring-gds","Spring GDS",{"slug":321,"title":322},"sps","SPS (Slovak Parcel Service)",{"slug":324,"title":325},"swiss-post","Swiss Post",{"slug":327,"title":328},"toptrans","Toptrans",{"slug":330,"title":331},"ups","UPS",{"slug":333,"title":334},"we-do-intime","WE|DO Intime",{"slug":336,"title":337},"we-do-ulozenka","WE|DO Uloženka",[339,344,349,350,355,360],{"slug":340,"title":341,"description":342,"icon":343},"getting-started","Getting started with Foxdeli","Here you’ll find everything you need to set up Foxdeli correctly.","\u002Fmedia\u002Ftopics\u002Fzaciname-s-foxdeli.svg",{"slug":345,"title":346,"description":347,"icon":348},"account-settings","Account settings","We’ll help you set up your entire account from start to finish.","\u002Fmedia\u002Ftopics\u002Fnastaveni-uctu.svg",{"slug":203,"title":47,"description":204,"icon":205},{"slug":351,"title":352,"description":353,"icon":354},"orders-and-shipments","Orders and shipments","How to work with orders and deal with possible delivery issues.","\u002Fmedia\u002Ftopics\u002Fobjednavky-a-zasilky.svg",{"slug":356,"title":357,"description":358,"icon":359},"emails-and-sms","E-mails and SMS","Set up e-mails and SMS for your customers with ease in the editor.","\u002Fmedia\u002Ftopics\u002Femailove-sablony.svg",{"slug":361,"title":362,"description":363,"icon":364},"track-and-trace-page","Track & Trace page","A standalone page where your customers can track their shipment.","\u002Fmedia\u002Ftopics\u002Ftrack-trace-stranka.svg"]