[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"help-site-en":3,"help-alternates":181,"help-article-en-sending-emails-from-own-domain":194},{"siteName":4,"titleSuffix":5,"gtmId":6,"cookieConsent":7,"contactEmail":8,"searchPlaceholder":9,"nav":10,"footerColumns":24,"socialHeading":93,"social":94,"footerLogoUrl":111,"labels":112,"baseUrl":180},"Help Center","| Foxdeli Help Center","GTM-K7426S6",false,"info@foxdeli.com","Search the Help Center (e.g. DPD, workflow…)",[11,15,18,21],{"label":12,"url":13,"newTab":7,"hidden":7,"mobileOnly":14},"Categories","\u002F",true,{"label":16,"url":17,"newTab":7,"hidden":7,"mobileOnly":7},"What’s new","\u002Fchangelog",{"label":19,"url":20,"newTab":14,"hidden":7,"mobileOnly":7},"Developer portal","https:\u002F\u002Fapi.foxdeli.com\u002F",{"label":22,"url":23,"newTab":14,"hidden":7,"mobileOnly":7},"Foxdeli.com","https:\u002F\u002Fwww.foxdeli.com\u002F",[25,43,55,70,81],{"heading":26,"links":27},"Our 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us",[95,99,103,107],{"network":96,"label":97,"url":98},"linkedin","Linkedin","https:\u002F\u002Fwww.linkedin.com\u002Fcompany\u002Ffoxdeli",{"network":100,"label":101,"url":102},"facebook","Facebook","https:\u002F\u002Fwww.facebook.com\u002Fpeople\u002FFoxdelicom\u002F100068637951464\u002F",{"network":104,"label":105,"url":106},"instagram","Instagram","https:\u002F\u002Fwww.instagram.com\u002Ffoxdelicom\u002F",{"network":108,"label":109,"url":110},"tiktok","TikTok","https:\u002F\u002Fwww.tiktok.com\u002F@foxdelicom","https:\u002F\u002Fwww.foxdeli.com",{"breadcrumbHome":4,"breadcrumbTopics":12,"lastUpdated":113,"inThisArticle":114,"articlesInTopic":115,"moreArticlesInTopic":116,"moreTopics":117,"moreQuestions":118,"contactUs":119,"showAll":120,"popularSearches":121,"topicArticlesOne":122,"topicArticlesFew":123,"topicArticlesMany":123,"newsAll":124,"homeContactTitle":125,"homeContactText":126,"changelogAdded":127,"changelogNew":128,"changelogUpdate":129,"changelogHeading":130,"changelogDescription":131,"changelogBreadcrumb":16,"changelogSeoTitle":130,"changelogFeed":132,"tagSeoTitle":133,"tagDescription":134,"searchSeoTitle":135,"searchEmpty":136,"notFoundTitle":137,"notFoundText":138,"notFoundButton":139,"notFoundSeoTitle":140,"notFoundStep1":141,"notFoundStep2":142,"notFoundStep3":143,"notFoundStep4":144,"notFoundRetry":145,"notFoundRetry1":146,"notFoundRetry2":147,"notFoundRetry3":148,"notFoundSuggest":149,"errorTitle":150,"errorText":151,"searchLabel":152,"searchShowAll":153,"searchArticleBadge":154,"searchMoreSections":155,"searchStatus":156,"searchResultOne":157,"searchResultFew":158,"searchResultMany":158,"searchResultsFor":159,"searchPrompt":160,"searchTop":161,"searchEmptyHint":162,"searchStartHint":163,"ariaMainNav":164,"ariaMenu":165,"ariaBreadcrumbs":166,"ariaTags":167,"ariaSearchResults":168,"language":169,"untranslated":170,"cookieTitle":171,"cookieText":172,"cookiePrivacy":173,"cookiePrivacyUrl":89,"cookieAccept":174,"cookieReject":175,"cookieCurrentYes":176,"cookieCurrentNo":177,"cookieKeep":178,"cookieSettings":179},"Last updated:","In this article","Articles in this category","More articles in this category","More topics","Still have questions?","Contact us","Show all","Popular searches:","{count} article","{count} articles","All news","Didn’t find your answer?","Write to us, we’re happy to help.","Added","New article","Update","What’s new in Foxdeli","New Foxdeli features and new or updated guides.","Subscribe via RSS","Tag: {name}","Guides tagged {name}.","🔎 Search results","We looked everywhere but couldn’t find what you searched for.","Addressee unknown","We drove right up to the door, rang the bell and nobody answered. The page may have moved away, or there’s a typo in the address.","Go to all topics","Page not found 😔","Sent: you clicked a link","On the way: we searched every article and topic","Out for delivery: the courier is ringing at {path}","Not delivered: nobody by that name lives here","Try delivering again","Attempt 2: the courier rang twice. Still nothing.","Attempt 3: we asked the neighbors too. Nobody’s seen the page.","Attempt 4: the courier gave up and went for a coffee. Better try all topics.","Maybe you were looking for","Something went wrong","The page couldn’t be loaded. Please try again in a moment.","Search the Help Center","Show all results ({count})","Article","More places in this article: {count}","{results}, use the arrow keys to select.","{count} result","{count} results","Results for “{query}”","What are you looking for?","Showing the top {count}. Try adding another word to narrow down your search.","Try a shorter or more general term, or browse the topics below.","Type what you need help with in the box above, or browse the topics below.","Main navigation","Menu","Breadcrumbs","Tags","Search results","Language","This page has not been translated into English yet, so it is shown in Czech.","May we add a cookie to your parcel?","If you choose “Yes”, we load Google Tag Manager and, with it, Google Analytics and Foxdeli’s marketing tools, which use cookies. If you choose “No”, none of this loads and the Help Center works exactly the same.","How we handle personal data","Yes, add it","No, thanks","Current choice: Yes","Current choice: No","Leave it as is","Cookie settings","https:\u002F\u002Fhelp.foxdeli.com",[182,186,190],{"locale":183,"label":184,"href":185,"hreflang":14},"cs","Čeština","\u002Farticle\u002Fodesilani-e-mailu-z-vlastni-domeny-dkim-verifikace",{"locale":187,"label":188,"href":189,"hreflang":14},"en","English","\u002Fen\u002Farticle\u002Fsending-emails-from-own-domain",{"locale":191,"label":192,"href":193,"hreflang":14},"de","Deutsch","\u002Fde\u002Farticle\u002Fe-mails-von-eigener-domain",{"slug":195,"id":196,"translated":14,"title":197,"subtitle":198,"updatedAt":199,"publishedAt":200,"tags":201,"seoTitle":200,"seoDescription":205,"metaDescription":205,"topics":206,"html":217,"toc":218,"related":239,"allTopics":312},"sending-emails-from-own-domain","odesilani-e-mailu-z-vlastni-domeny-dkim-verifikace","Sending e-mails from your own domain (DKIM verification)","Which address your customers receive e-mails from, where their replies go and how to set up sending from your own domain.","2026-10-22","",[202],{"slug":203,"name":204},"e-mails","E-mails","Which address your customers receive e-mails from, where their replies go and how to set up sending from your own domain (DKIM).",[207,212],{"slug":208,"title":209,"description":210,"icon":211},"emails-and-sms","E-mails and SMS","Set up e-mails and SMS for your customers with ease in the editor.","\u002Fmedia\u002Ftopics\u002Femailove-sablony.svg",{"slug":213,"title":214,"description":215,"icon":216},"account-settings","Account settings","We’ll help you set up your entire account from start to finish.","\u002Fmedia\u002Ftopics\u002Fnastaveni-uctu.svg","\u003Cp>E-mails that Foxdeli sends to your customers come from the sender address \u003Cstrong>delivery@foxdeli.com\u003C\u002Fstrong> by default, with the name of your store as the sender name. How the message is displayed depends on the recipient's e-mail client – some show only the name, others the address as well.\u003C\u002Fp>\u003Cp>When a customer replies to an e-mail, the reply does not go to Foxdeli but to the \u003Cstrong>“Customer support e-mail”\u003C\u002Fstrong> in the contact information of your store or market. If you haven't filled it in, the e-mail address from the company settings is used.\u003C\u002Fp>\u003Cdiv id=\"where-to-find-it-in-the-app\">\u003Ch2>Where to find it in the app\u003C\u002Fh2>\u003Cp>In \u003Ca href=\"https:\u002F\u002Fmy.foxdeli.com\u002Fen\u002Fsettings\u002Fstore-management\">Settings → Stores\u003C\u002Fa>, open the detail of the store (or market). In the “Contact Information” section, below the customer support details, you will find the notice “Sending emails from your own domain” with a link to this guide.\u003C\u002Fp>\u003Cfigure class=\"w-richtext-align-fullwidth w-richtext-figure-type-image\">\u003Cdiv>\u003Cimg width=\"1600\" height=\"691\" alt=\"The Contact Information section of the store detail with the Sending emails from your own domain notice and a link to the DKIM guide\" src=\"\u002Fmedia\u002Farticles\u002Fodesilani-e-mailu-z-vlastni-domeny-dkim-verifikace\u002Fkontaktni-informace.webp\" loading=\"lazy\">\u003C\u002Fdiv>\u003Cfigcaption>The notice below the customer support details in the store detail.\u003C\u002Ffigcaption>\u003C\u002Ffigure>\u003C\u002Fdiv>\u003Cdiv id=\"sending-from-your-own-domain\">\u003Ch2>Sending from your own domain\u003C\u002Fh2>\u003Cp>We offer the option to \u003Cstrong>send e-mails from your own domain (DKIM verification)\u003C\u002Fstrong>. This service is available to \u003Cstrong>clients with a PREMIUM or ENTERPRISE plan\u003C\u002Fstrong> or higher and costs \u003Cstrong>an extra CZK 0.10 excl. VAT per order\u003C\u002Fstrong> (regardless of how many e-mails are sent for that order).\u003C\u002Fp>\u003Cdiv id=\"what-we-need-from-you\">\u003Ch3>What we need from you\u003C\u002Fh3>\u003Col>\n\u003Cli>\u003Cstrong>A contact person\u003C\u002Fstrong> who has access to your domain's DNS records.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>We generate the necessary DNS records\u003C\u002Fstrong> and send them to that contact.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Your contact person adds these records (DKIM and, if needed, BIMI) to the DNS.\u003C\u002Fstrong>\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Once the records are in place, you let us know\u003C\u002Fstrong>, and we check the setup and finish the configuration on our side.\u003C\u002Fli>\n\u003C\u002Fol>\u003Cp>After successful verification, the e-mails will appear to recipients as if they were sent directly from your domain. If you want customer replies to go to an address other than the “Customer support e-mail”, let us know – we will set it up together with the domain.\u003C\u002Fp>\u003Cp>\u003Cstrong>If you are interested in sending e-mails from your own domain, write to us at info@foxdeli.com.\u003C\u002Fstrong>\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003Cdiv id=\"what-if-the-domain-verification-stops-being-valid\">\u003Ch2>What if the domain verification stops being valid\u003C\u002Fh2>\u003Cp>Keep the records you added to the DNS for the verification there permanently. If someone deletes or changes them, the domain verification stops being valid.\u003C\u002Fp>\u003Cp>This does not stop the e-mails to your customers: as soon as the e-mail service refuses to send a message from your domain, Foxdeli immediately sends it from the default address delivery@foxdeli.com and turns off sending from your own domain. Further e-mails then come from delivery@foxdeli.com until we verify the domain again. Just write to us at info@foxdeli.com.\u003C\u002Fp>\u003C\u002Fdiv>\u003Cdiv id=\"related-articles\">\u003Ch2>Related articles\u003C\u002Fh2>\u003Cul>\n\u003Cli>\u003Ca href=\"\u002Fen\u002Farticle\u002Fdelivery-email-preview-text\">Preview text of delivery e-mails\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"\u002Fen\u002Farticle\u002Forders-in-seznam-email\">Orders in the Seznam Email overview\u003C\u002Fa>\u003C\u002Fli>\n\u003C\u002Ful>\u003C\u002Fdiv>",[219,223,231,235],{"id":220,"text":221,"children":222},"where-to-find-it-in-the-app","Where to find it in the app",[],{"id":224,"text":225,"children":226},"sending-from-your-own-domain","Sending from your own domain",[227],{"id":228,"text":229,"children":230},"what-we-need-from-you","What we need from you",[],{"id":232,"text":233,"children":234},"what-if-the-domain-verification-stops-being-valid","What if the domain verification stops being valid",[],{"id":236,"text":237,"children":238},"related-articles","Related articles",[],[240,243,246,249,252,255,258,261,264,267,270,273,276,279,282,285,288,291,294,297,300,303,306,309],{"slug":241,"title":242},"billing-address-by-delivery-method","Billing address in e-mails by delivery method",{"slug":244,"title":245},"brick-and-mortar-pickup-places","Brick-and-mortar pickup places for personal pickup",{"slug":247,"title":248},"campaigns","Campaigns – a banner in e-mails and on the Track & Trace page",{"slug":250,"title":251},"delayed-carrier-time-constraints","Delayed due to carrier time constraints – a workflow status",{"slug":253,"title":254},"duplicating-templates-campaigns-workflows","Duplicating templates, campaigns and workflows",{"slug":256,"title":257},"order-timeline-emails-and-sms","E-mails and SMS in the order timeline",{"slug":259,"title":260},"emoji-in-editors","Emoji in the e-mail, Track & Trace and SMS editors",{"slug":262,"title":263},"fallback-sms","Fallback SMS when an e-mail doesn't arrive",{"slug":265,"title":266},"working-with-workflow","How to turn on e-mail communication: working with Workflow",{"slug":268,"title":269},"orders-in-seznam-email","Orders in the Seznam Email order overview",{"slug":271,"title":272},"delivery-email-preview-text","Preview text of delivery e-mails",{"slug":274,"title":275},"sms-statistics","SMS statistics",{"slug":277,"title":278},"sms-to-customers","SMS to customers",{"slug":280,"title":281},"withdrawal-from-contract-button","Withdrawal from contract – button in delivery e-mails",{"slug":283,"title":284},"recommended-products","Recommended products",{"slug":286,"title":287},"utm-parameters-in-links","UTM parameters in links",{"slug":289,"title":290},"connecting-e-shop-shopify-app","Connecting your e-shop to Foxdeli – Shopify app",{"slug":292,"title":293},"getting-started-with-foxdeli","Getting started with Foxdeli",{"slug":295,"title":296},"connect-multiple-stores-one-account","Connecting multiple stores to one account",{"slug":298,"title":299},"payment-details-in-order-summary","Payment details in the order summary",{"slug":301,"title":302},"email-attachments","Attachments in e-mails",{"slug":304,"title":305},"auto-fill-data-in-email-subject","Auto-filling data in the e-mail subject",{"slug":307,"title":308},"customer-pin-code-in-email","Customer PIN code in the e-mail",{"slug":310,"title":311},"info-banner","Info banner",[313,317,318,322,327,328],{"slug":314,"title":293,"description":315,"icon":316},"getting-started","Here you’ll find everything you need to set up Foxdeli correctly.","\u002Fmedia\u002Ftopics\u002Fzaciname-s-foxdeli.svg",{"slug":213,"title":214,"description":215,"icon":216},{"slug":319,"title":47,"description":320,"icon":321},"carriers","How to connect each carrier correctly so your shipments get tracked.","\u002Fmedia\u002Ftopics\u002Fdopravci.svg",{"slug":323,"title":324,"description":325,"icon":326},"orders-and-shipments","Orders and shipments","How to work with orders and deal with possible delivery issues.","\u002Fmedia\u002Ftopics\u002Fobjednavky-a-zasilky.svg",{"slug":208,"title":209,"description":210,"icon":211},{"slug":329,"title":330,"description":331,"icon":332},"track-and-trace-page","Track & Trace page","A standalone page where your customers can track their shipment.","\u002Fmedia\u002Ftopics\u002Ftrack-trace-stranka.svg"]