[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"help-site-en":3,"help-alternates":181,"help-article-en-orders-in-seznam-email":194},{"siteName":4,"titleSuffix":5,"gtmId":6,"cookieConsent":7,"contactEmail":8,"searchPlaceholder":9,"nav":10,"footerColumns":24,"socialHeading":93,"social":94,"footerLogoUrl":111,"labels":112,"baseUrl":180},"Help Center","| Foxdeli Help Center","GTM-K7426S6",false,"info@foxdeli.com","Search the Help Center (e.g. DPD, workflow…)",[11,15,18,21],{"label":12,"url":13,"newTab":7,"hidden":7,"mobileOnly":14},"Categories","\u002F",true,{"label":16,"url":17,"newTab":7,"hidden":7,"mobileOnly":7},"What’s new","\u002Fchangelog",{"label":19,"url":20,"newTab":14,"hidden":7,"mobileOnly":7},"Developer portal","https:\u002F\u002Fapi.foxdeli.com\u002F",{"label":22,"url":23,"newTab":14,"hidden":7,"mobileOnly":7},"Foxdeli.com","https:\u002F\u002Fwww.foxdeli.com\u002F",[25,43,55,70,81],{"heading":26,"links":27},"Our 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us",[95,99,103,107],{"network":96,"label":97,"url":98},"linkedin","Linkedin","https:\u002F\u002Fwww.linkedin.com\u002Fcompany\u002Ffoxdeli",{"network":100,"label":101,"url":102},"facebook","Facebook","https:\u002F\u002Fwww.facebook.com\u002Fpeople\u002FFoxdelicom\u002F100068637951464\u002F",{"network":104,"label":105,"url":106},"instagram","Instagram","https:\u002F\u002Fwww.instagram.com\u002Ffoxdelicom\u002F",{"network":108,"label":109,"url":110},"tiktok","TikTok","https:\u002F\u002Fwww.tiktok.com\u002F@foxdelicom","https:\u002F\u002Fwww.foxdeli.com",{"breadcrumbHome":4,"breadcrumbTopics":12,"lastUpdated":113,"inThisArticle":114,"articlesInTopic":115,"moreArticlesInTopic":116,"moreTopics":117,"moreQuestions":118,"contactUs":119,"showAll":120,"popularSearches":121,"topicArticlesOne":122,"topicArticlesFew":123,"topicArticlesMany":123,"newsAll":124,"homeContactTitle":125,"homeContactText":126,"changelogAdded":127,"changelogNew":128,"changelogUpdate":129,"changelogHeading":130,"changelogDescription":131,"changelogBreadcrumb":16,"changelogSeoTitle":130,"changelogFeed":132,"tagSeoTitle":133,"tagDescription":134,"searchSeoTitle":135,"searchEmpty":136,"notFoundTitle":137,"notFoundText":138,"notFoundButton":139,"notFoundSeoTitle":140,"notFoundStep1":141,"notFoundStep2":142,"notFoundStep3":143,"notFoundStep4":144,"notFoundRetry":145,"notFoundRetry1":146,"notFoundRetry2":147,"notFoundRetry3":148,"notFoundSuggest":149,"errorTitle":150,"errorText":151,"searchLabel":152,"searchShowAll":153,"searchArticleBadge":154,"searchMoreSections":155,"searchStatus":156,"searchResultOne":157,"searchResultFew":158,"searchResultMany":158,"searchResultsFor":159,"searchPrompt":160,"searchTop":161,"searchEmptyHint":162,"searchStartHint":163,"ariaMainNav":164,"ariaMenu":165,"ariaBreadcrumbs":166,"ariaTags":167,"ariaSearchResults":168,"language":169,"untranslated":170,"cookieTitle":171,"cookieText":172,"cookiePrivacy":173,"cookiePrivacyUrl":89,"cookieAccept":174,"cookieReject":175,"cookieCurrentYes":176,"cookieCurrentNo":177,"cookieKeep":178,"cookieSettings":179},"Last updated:","In this article","Articles in this category","More articles in this category","More topics","Still have questions?","Contact us","Show all","Popular searches:","{count} article","{count} articles","All news","Didn’t find your answer?","Write to us, we’re happy to help.","Added","New article","Update","What’s new in Foxdeli","New Foxdeli features and new or updated guides.","Subscribe via RSS","Tag: {name}","Guides tagged {name}.","🔎 Search results","We looked everywhere but couldn’t find what you searched for.","Addressee unknown","We drove right up to the door, rang the bell and nobody answered. 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Try adding another word to narrow down your search.","Try a shorter or more general term, or browse the topics below.","Type what you need help with in the box above, or browse the topics below.","Main navigation","Menu","Breadcrumbs","Tags","Search results","Language","This page has not been translated into English yet, so it is shown in Czech.","May we add a cookie to your parcel?","If you choose “Yes”, we load Google Tag Manager and, with it, Google Analytics and Foxdeli’s marketing tools, which use cookies. If you choose “No”, none of this loads and the Help Center works exactly the same.","How we handle personal data","Yes, add it","No, thanks","Current choice: Yes","Current choice: No","Leave it as is","Cookie settings","https:\u002F\u002Fhelp.foxdeli.com",[182,186,190],{"locale":183,"label":184,"href":185,"hreflang":14},"cs","Čeština","\u002Farticle\u002Fobjednavky-v-seznam-emailu",{"locale":187,"label":188,"href":189,"hreflang":14},"en","English","\u002Fen\u002Farticle\u002Forders-in-seznam-email",{"locale":191,"label":192,"href":193,"hreflang":14},"de","Deutsch","\u002Fde\u002Farticle\u002Fbestellungen-in-seznam-email",{"slug":195,"id":196,"translated":14,"title":197,"subtitle":198,"updatedAt":199,"publishedAt":200,"tags":201,"seoTitle":205,"seoDescription":206,"metaDescription":206,"topics":207,"html":213,"toc":214,"related":247,"allTopics":302},"orders-in-seznam-email","objednavky-v-seznam-emailu","Orders in the Seznam Email order overview","Foxdeli delivery e-mails contain structured data that Seznam Email uses to show the order in its Orders tab. What you need for it and which status the customer sees.","2026-10-22","2026-09-16",[202],{"slug":203,"name":204},"e-mails","E-mails","","Foxdeli delivery e-mails contain structured data for the order overview in Seznam Email. What you need for it and which status the customer sees.",[208],{"slug":209,"title":210,"description":211,"icon":212},"emails-and-sms","E-mails and SMS","Set up e-mails and SMS for your customers with ease in the editor.","\u002Fmedia\u002Ftopics\u002Femailove-sablony.svg","\u003Cp>Seznam Email offers its users an order overview: in the “Objednávky” (Orders) tab, they see their purchases, their status and the e-mails they received about them, all in one place. Foxdeli delivery e-mails contain hidden structured data based on the Schema.org standard, from which Seznam reads the order. Customers can then find your order in the overview, complete with its current status and a link to track the shipment.\u003C\u002Fp>\u003Cdiv id=\"what-you-need-to-set-up\">\u003Ch2>What you need to set up\u003C\u002Fh2>\u003Cp>Almost nothing – all delivery e-mails contain the structured data automatically. However, Seznam adds an order to the overview only if it finds all the required details in them:\u003C\u002Fp>\u003Cul>\n\u003Cli>the \u003Cstrong>order number\u003C\u002Fstrong> and the \u003Cstrong>order total including currency\u003C\u002Fstrong> – these are taken from the order in your e-shop,\u003C\u002Fli>\n\u003Cli>\u003Cstrong>the e-shop address starting with \u003Ccode>https:\u002F\u002F\u003C\u002Fcode>\u003C\u002Fstrong> – the “Domain” field in \u003Ca href=\"https:\u002F\u002Fmy.foxdeli.com\u002Fen\u002Fsettings\u002Fstore-management\">Settings → Stores\u003C\u002Fa> (for the store and its markets). If you enter the domain without \u003Ccode>http:\u002F\u002F\u003C\u002Fcode> or \u003Ccode>https:\u002F\u002F\u003C\u002Fcode>, the app adds \u003Ccode>https:\u002F\u002F\u003C\u002Fcode> automatically. An address with \u003Ccode>http:\u002F\u002F\u003C\u002Fcode> is not enough.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>the e-shop logo\u003C\u002Fstrong> – the logo uploaded in the e-mail template: Communication → \u003Ca href=\"https:\u002F\u002Fmy.foxdeli.com\u002Fen\u002Fbranding\u002Fmailing\">Mailing\u003C\u002Fa> → template → “Design” tab, “Horizontal logo” field. Without a logo, Seznam won’t add the order to the overview.\u003C\u002Fli>\n\u003C\u002Ful>\u003Cp>Seznam describes the required details in its \u003Ca href=\"https:\u002F\u002Fschema.seznam.cz\u002Fobjednavky\u002Fdokumentace\u002F\" target=\"_blank\" rel=\"noopener\">documentation\u003C\u002Fa>.\u003C\u002Fp>\u003C\u002Fdiv>\u003Cdiv id=\"what-data-seznam-receives\">\u003Ch2>What data Seznam receives\u003C\u002Fh2>\u003Cul>\n\u003Cli>the order number, the store name (“Display name”, otherwise “Store name”), the e-shop address and logo,\u003C\u002Fli>\n\u003Cli>the order total,\u003C\u002Fli>\n\u003Cli>the order status, based on which e-mail is being sent (see the table below),\u003C\u002Fli>\n\u003Cli>a link to the order – the order detail in your e-shop if Foxdeli knows it, otherwise the tracking page,\u003C\u002Fli>\n\u003Cli>if available: the carrier, tracking number, a link to the tracking page, the estimated delivery date, the delivery address and the delivery type (to an address, pickup point or parcel box).\u003C\u002Fli>\n\u003C\u002Ful>\u003Cp>Which details Seznam shows in the overview, and in what form, is up to Seznam. Each further delivery e-mail for the same order updates the status in the overview.\u003C\u002Fp>\u003C\u002Fdiv>\u003Cdiv id=\"which-status-the-customer-sees\">\u003Ch2>Which status the customer sees\u003C\u002Fh2>\u003Cp>Seznam distinguishes eight order statuses. Foxdeli assigns one of them to each delivery e-mail:\u003C\u002Fp>\u003Ctable>\n\u003Cthead>\n\u003Ctr>\u003Cth>Order status for Seznam\u003C\u002Fth>\u003Cth>E-mails in Foxdeli\u003C\u002Fth>\u003C\u002Ftr>\n\u003C\u002Fthead>\n\u003Ctbody>\n\u003Ctr>\u003Ctd>Processing\u003C\u002Ftd>\u003Ctd>Order accepted, Order changed, Order has been paid, Ordered from the supplier, Manufacturing, Packing, Ready to send, Delivery address changed\u003C\u002Ftd>\u003C\u002Ftr>\n\u003Ctr>\u003Ctd>Awaiting payment\u003C\u002Ftd>\u003Ctd>Order has not been paid, Order is waiting for payment (all variants)\u003C\u002Ftd>\u003C\u002Ftr>\n\u003Ctr>\u003Ctd>In transit\u003C\u002Ftd>\u003Ctd>Handed to carrier, In transit, Delivery today, Estimated delivery, Estimated delivery - delayed\u003C\u002Ftd>\u003C\u002Ftr>\n\u003Ctr>\u003Ctd>Ready for pickup\u003C\u002Ftd>\u003Ctd>Ready to pickup, Not picked up 1 to 5 days, Last pickup day\u003C\u002Ftd>\u003C\u002Ftr>\n\u003Ctr>\u003Ctd>Delivered\u003C\u002Ftd>\u003Ctd>Delivered, Rating\u003C\u002Ftd>\u003C\u002Ftr>\n\u003Ctr>\u003Ctd>Problem\u003C\u002Ftd>\u003Ctd>Delayed due to carrier time constraints\u003C\u002Ftd>\u003C\u002Ftr>\n\u003Ctr>\u003Ctd>Returned\u003C\u002Ftd>\u003Ctd>Returning, Returned\u003C\u002Ftd>\u003C\u002Ftr>\n\u003Ctr>\u003Ctd>Cancelled\u003C\u002Ftd>\u003Ctd>Cancelled\u003C\u002Ftd>\u003C\u002Ftr>\n\u003C\u002Ftbody>\n\u003C\u002Ftable>\u003Cp>The status names in the left column are indicative – Seznam chooses the exact wording in the overview.\u003C\u002Fp>\u003C\u002Fdiv>\u003Cdiv id=\"where-the-customer-sees-it\">\u003Ch2>Where the customer sees it\u003C\u002Fh2>\u003Cp>The order overview is a Seznam Email feature, so it is visible to customers with a Seznam mailbox (for example @seznam.cz addresses). Other e-mail services, such as Gmail, have their own rules and sender approval for displaying orders – don’t rely on the order being displayed there.\u003C\u002Fp>\u003Cp>The structured data isn’t visible in the e-mail itself; the e-mail looks the same as before.\u003C\u002Fp>\u003C\u002Fdiv>\u003Cdiv id=\"faq\">\u003Ch2>FAQ\u003C\u002Fh2>\u003Cdiv id=\"the-order-doesnt-appear-in-the-seznam-overview-what-should-i-check\">\u003Ch3>The order doesn’t appear in the Seznam overview. What should I check?\u003C\u002Fh3>\u003Cul>\n\u003Cli>That the “Domain” field in the store and market settings starts with \u003Ccode>https:\u002F\u002F\u003C\u002Fcode>.\u003C\u002Fli>\n\u003Cli>That the e-mail template has a logo uploaded.\u003C\u002Fli>\n\u003Cli>That the e-mail arrived in a Seznam mailbox. We can’t guarantee that Foxdeli orders appear in the order overview of other e-mail services.\u003C\u002Fli>\n\u003C\u002Ful>\u003C\u002Fdiv>\u003Cdiv id=\"can-i-turn-it-off\">\u003Ch3>Can I turn it off?\u003C\u002Fh3>\u003Cp>Not separately. The structured data is part of all delivery e-mails, and customers don’t see it in the e-mail.\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003Cdiv id=\"related-articles\">\u003Ch2>Related articles\u003C\u002Fh2>\u003Cul>\n\u003Cli>\u003Ca href=\"\u002Fen\u002Farticle\u002Fdelivery-email-preview-text\">Preview text of delivery e-mails\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"\u002Fen\u002Farticle\u002Fworking-with-workflow\">How to switch on e-mail communication – working with Workflow\u003C\u002Fa>\u003C\u002Fli>\n\u003C\u002Ful>\u003C\u002Fdiv>",[215,219,223,227,231,243],{"id":216,"text":217,"children":218},"what-you-need-to-set-up","What you need to set up",[],{"id":220,"text":221,"children":222},"what-data-seznam-receives","What data Seznam receives",[],{"id":224,"text":225,"children":226},"which-status-the-customer-sees","Which status the customer sees",[],{"id":228,"text":229,"children":230},"where-the-customer-sees-it","Where the customer sees it",[],{"id":232,"text":233,"children":234},"faq","FAQ",[235,239],{"id":236,"text":237,"children":238},"the-order-doesnt-appear-in-the-seznam-overview-what-should-i-check","The order doesn’t appear in the Seznam overview. What should I check?",[],{"id":240,"text":241,"children":242},"can-i-turn-it-off","Can I turn it off?",[],{"id":244,"text":245,"children":246},"related-articles","Related articles",[],[248,251,254,257,260,263,266,269,272,275,278,281,284,287,290,293,296,299],{"slug":249,"title":250},"billing-address-by-delivery-method","Billing address in e-mails by delivery method",{"slug":252,"title":253},"campaigns","Campaigns – a banner in e-mails and on the Track & Trace page",{"slug":255,"title":256},"duplicating-templates-campaigns-workflows","Duplicating templates, campaigns and workflows",{"slug":258,"title":259},"order-timeline-emails-and-sms","E-mails and SMS in the order timeline",{"slug":261,"title":262},"emoji-in-editors","Emoji in the e-mail, Track & Trace and SMS editors",{"slug":264,"title":265},"fallback-sms","Fallback SMS when an e-mail doesn't arrive",{"slug":267,"title":268},"delivery-email-preview-text","Preview text of delivery e-mails",{"slug":270,"title":271},"sending-emails-from-own-domain","Sending e-mails from your own domain (DKIM verification)",{"slug":273,"title":274},"sms-statistics","SMS statistics",{"slug":276,"title":277},"sms-to-customers","SMS to customers",{"slug":279,"title":280},"withdrawal-from-contract-button","Withdrawal from contract – button in delivery e-mails",{"slug":282,"title":283},"recommended-products","Recommended products",{"slug":285,"title":286},"utm-parameters-in-links","UTM parameters in links",{"slug":288,"title":289},"payment-details-in-order-summary","Payment details in the order summary",{"slug":291,"title":292},"email-attachments","Attachments in e-mails",{"slug":294,"title":295},"auto-fill-data-in-email-subject","Auto-filling data in the e-mail subject",{"slug":297,"title":298},"customer-pin-code-in-email","Customer PIN code in the e-mail",{"slug":300,"title":301},"info-banner","Info banner",[303,308,313,317,322,323],{"slug":304,"title":305,"description":306,"icon":307},"getting-started","Getting started with Foxdeli","Here you’ll find everything you need to set up Foxdeli correctly.","\u002Fmedia\u002Ftopics\u002Fzaciname-s-foxdeli.svg",{"slug":309,"title":310,"description":311,"icon":312},"account-settings","Account settings","We’ll help you set up your entire account from start to finish.","\u002Fmedia\u002Ftopics\u002Fnastaveni-uctu.svg",{"slug":314,"title":47,"description":315,"icon":316},"carriers","How to connect each carrier correctly so your shipments get tracked.","\u002Fmedia\u002Ftopics\u002Fdopravci.svg",{"slug":318,"title":319,"description":320,"icon":321},"orders-and-shipments","Orders and shipments","How to work with orders and deal with possible delivery issues.","\u002Fmedia\u002Ftopics\u002Fobjednavky-a-zasilky.svg",{"slug":209,"title":210,"description":211,"icon":212},{"slug":324,"title":325,"description":326,"icon":327},"track-and-trace-page","Track & Trace page","A standalone page where your customers can track their shipment.","\u002Fmedia\u002Ftopics\u002Ftrack-trace-stranka.svg"]