[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"help-site-en":3,"help-alternates":181,"help-article-en-getting-started-with-foxdeli":194},{"siteName":4,"titleSuffix":5,"gtmId":6,"cookieConsent":7,"contactEmail":8,"searchPlaceholder":9,"nav":10,"footerColumns":24,"socialHeading":93,"social":94,"footerLogoUrl":111,"labels":112,"baseUrl":180},"Help Center","| Foxdeli Help Center","GTM-K7426S6",false,"info@foxdeli.com","Search the Help Center (e.g. DPD, workflow…)",[11,15,18,21],{"label":12,"url":13,"newTab":7,"hidden":7,"mobileOnly":14},"Categories","\u002F",true,{"label":16,"url":17,"newTab":7,"hidden":7,"mobileOnly":7},"What’s new","\u002Fchangelog",{"label":19,"url":20,"newTab":14,"hidden":7,"mobileOnly":7},"Developer portal","https:\u002F\u002Fapi.foxdeli.com\u002F",{"label":22,"url":23,"newTab":14,"hidden":7,"mobileOnly":7},"Foxdeli.com","https:\u002F\u002Fwww.foxdeli.com\u002F",[25,43,55,70,81],{"heading":26,"links":27},"Our 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conditions","https:\u002F\u002Fwww.foxdeli.com\u002Flegal\u002Fterms-and-conditions",{"label":88,"url":89,"newTab":7,"hidden":7},"Privacy policy","https:\u002F\u002Fwww.foxdeli.com\u002Flegal\u002Fprivacy-policy",{"label":91,"url":92,"newTab":7,"hidden":7},"Cookie policy","https:\u002F\u002Fwww.foxdeli.com\u002Flegal\u002Fdata-protection","Follow us",[95,99,103,107],{"network":96,"label":97,"url":98},"linkedin","Linkedin","https:\u002F\u002Fwww.linkedin.com\u002Fcompany\u002Ffoxdeli",{"network":100,"label":101,"url":102},"facebook","Facebook","https:\u002F\u002Fwww.facebook.com\u002Fpeople\u002FFoxdelicom\u002F100068637951464\u002F",{"network":104,"label":105,"url":106},"instagram","Instagram","https:\u002F\u002Fwww.instagram.com\u002Ffoxdelicom\u002F",{"network":108,"label":109,"url":110},"tiktok","TikTok","https:\u002F\u002Fwww.tiktok.com\u002F@foxdelicom","https:\u002F\u002Fwww.foxdeli.com",{"breadcrumbHome":4,"breadcrumbTopics":12,"lastUpdated":113,"inThisArticle":114,"articlesInTopic":115,"moreArticlesInTopic":116,"moreTopics":117,"moreQuestions":118,"contactUs":119,"showAll":120,"popularSearches":121,"topicArticlesOne":122,"topicArticlesFew":123,"topicArticlesMany":123,"newsAll":124,"homeContactTitle":125,"homeContactText":126,"changelogAdded":127,"changelogNew":128,"changelogUpdate":129,"changelogHeading":130,"changelogDescription":131,"changelogBreadcrumb":16,"changelogSeoTitle":130,"changelogFeed":132,"tagSeoTitle":133,"tagDescription":134,"searchSeoTitle":135,"searchEmpty":136,"notFoundTitle":137,"notFoundText":138,"notFoundButton":139,"notFoundSeoTitle":140,"notFoundStep1":141,"notFoundStep2":142,"notFoundStep3":143,"notFoundStep4":144,"notFoundRetry":145,"notFoundRetry1":146,"notFoundRetry2":147,"notFoundRetry3":148,"notFoundSuggest":149,"errorTitle":150,"errorText":151,"searchLabel":152,"searchShowAll":153,"searchArticleBadge":154,"searchMoreSections":155,"searchStatus":156,"searchResultOne":157,"searchResultFew":158,"searchResultMany":158,"searchResultsFor":159,"searchPrompt":160,"searchTop":161,"searchEmptyHint":162,"searchStartHint":163,"ariaMainNav":164,"ariaMenu":165,"ariaBreadcrumbs":166,"ariaTags":167,"ariaSearchResults":168,"language":169,"untranslated":170,"cookieTitle":171,"cookieText":172,"cookiePrivacy":173,"cookiePrivacyUrl":89,"cookieAccept":174,"cookieReject":175,"cookieCurrentYes":176,"cookieCurrentNo":177,"cookieKeep":178,"cookieSettings":179},"Last updated:","In this article","Articles in this category","More articles in this category","More topics","Still have questions?","Contact us","Show all","Popular searches:","{count} article","{count} articles","All news","Didn’t find your answer?","Write to us, we’re happy to help.","Added","New article","Update","What’s new in Foxdeli","New Foxdeli features and new or updated guides.","Subscribe via RSS","Tag: {name}","Guides tagged {name}.","🔎 Search results","We looked everywhere but couldn’t find what you searched for.","Addressee unknown","We drove right up to the door, rang the bell and nobody answered. The page may have moved away, or there’s a typo in the address.","Go to all topics","Page not found 😔","Sent: you clicked a link","On the way: we searched every article and topic","Out for delivery: the courier is ringing at {path}","Not delivered: nobody by that name lives here","Try delivering again","Attempt 2: the courier rang twice. Still nothing.","Attempt 3: we asked the neighbors too. Nobody’s seen the page.","Attempt 4: the courier gave up and went for a coffee. Better try all topics.","Maybe you were looking for","Something went wrong","The page couldn’t be loaded. Please try again in a moment.","Search the Help Center","Show all results ({count})","Article","More places in this article: {count}","{results}, use the arrow keys to select.","{count} result","{count} results","Results for “{query}”","What are you looking for?","Showing the top {count}. Try adding another word to narrow down your search.","Try a shorter or more general term, or browse the topics below.","Type what you need help with in the box above, or browse the topics below.","Main navigation","Menu","Breadcrumbs","Tags","Search results","Language","This page has not been translated into English yet, so it is shown in Czech.","May we add a cookie to your parcel?","If you choose “Yes”, we load Google Tag Manager and, with it, Google Analytics and Foxdeli’s marketing tools, which use cookies. If you choose “No”, none of this loads and the Help Center works exactly the same.","How we handle personal data","Yes, add it","No, thanks","Current choice: Yes","Current choice: No","Leave it as is","Cookie settings","https:\u002F\u002Fhelp.foxdeli.com",[182,186,190],{"locale":183,"label":184,"href":185,"hreflang":14},"cs","Čeština","\u002Farticle\u002Fjak-zacit-pouzivat-foxdeli",{"locale":187,"label":188,"href":189,"hreflang":14},"en","English","\u002Fen\u002Farticle\u002Fgetting-started-with-foxdeli",{"locale":191,"label":192,"href":193,"hreflang":14},"de","Deutsch","\u002Fde\u002Farticle\u002Ferste-schritte-mit-foxdeli",{"slug":195,"id":196,"translated":14,"title":197,"subtitle":198,"updatedAt":199,"publishedAt":198,"tags":200,"seoTitle":198,"seoDescription":198,"metaDescription":201,"topics":202,"html":212,"toc":213,"related":214,"allTopics":254},"getting-started-with-foxdeli","jak-zacit-pouzivat-foxdeli","Getting started with Foxdeli","","2025-06-02",[],"You probably want to start using the whole app as quickly as possible. So where should you begin? Log in to or sign up for Foxdeli If you use Shoptet or Shopify, you are registered automatically when…",[203,208],{"slug":204,"title":205,"description":206,"icon":207},"account-settings","Account settings","We’ll help you set up your entire account from start to finish.","\u002Fmedia\u002Ftopics\u002Fnastaveni-uctu.svg",{"slug":209,"title":197,"description":210,"icon":211},"getting-started","Here you’ll find everything you need to set up Foxdeli correctly.","\u002Fmedia\u002Ftopics\u002Fzaciname-s-foxdeli.svg","\u003Cp>You probably want to start using the whole app as quickly as possible. So where should you begin?\u003Cbr>\u003C\u002Fp>\u003Cp>\u003Ca target=\"_blank\" rel=\"https:\u002F\u002Fmy.foxdeli.com noopener\" href=\"https:\u002F\u002Fmy.foxdeli.com\">\u003Cstrong>Log in to or sign up for Foxdeli\u003C\u002Fstrong>\u003C\u002Fa>\u003C\u002Fp>\u003Cp>\u003Cem>If you use \u003C\u002Fem>\u003Ca href=\"\u002Fen\u002Farticle\u002Fconnecting-eshop-shoptet-module\">\u003Cem>Shoptet\u003C\u002Fem>\u003C\u002Fa>\u003Cem> or \u003C\u002Fem>\u003Ca href=\"\u002Fen\u002Farticle\u002Fconnecting-e-shop-shopify-app\">\u003Cem>Shopify\u003C\u002Fem>\u003C\u002Fa>\u003Cem>, you are registered automatically when you install the add-on on that platform.\u003C\u002Fem>\u003C\u002Fp>\u003Cp>When you log in for the first time, an onboarding guide walks you through the essential basic settings:\u003C\u002Fp>\u003Cfigure class=\"w-richtext-align-fullwidth w-richtext-figure-type-image\">\u003Cdiv>\u003Cimg width=\"1998\" height=\"1322\" alt=\"\" src=\"\u002Fmedia\u002Farticles\u002Fjak-zacit-pouzivat-foxdeli\u002Fscreenshot-2025-06-02-at-11-25-02.png\" loading=\"lazy\">\u003C\u002Fdiv>\u003C\u002Ffigure>\u003Cp>Once you have completed the onboarding, we recommend going to the \u003Ca href=\"https:\u002F\u002Fmy.foxdeli.com\u002Fen\u002Fsettings\u002Fstore-management\">\u003Cstrong>Settings\u003C\u002Fstrong>\u003C\u002Fa> section and going through the individual items, especially:\u003C\u002Fp>\u003Col start=\"1\">\u003Cli>\u003Ca href=\"https:\u002F\u002Fmy.foxdeli.com\u002Fen\u002Fsettings\u002Fstore-management\">\u003Cstrong>Stores\u003C\u002Fstrong>\u003C\u002Fa> – Enter all the information about your e-shop\u003C\u002Fli>\u003Cli>\u003Ca href=\"https:\u002F\u002Fmy.foxdeli.com\u002Fen\u002Fsettings\u002Fcarriers\">\u003Cstrong>Carriers\u003C\u002Fstrong>\u003C\u002Fa> – Connect all the carriers you use. Instructions for connecting each carrier are shown in its detail, and you can also find them in \u003Ca href=\"\u002Fen\u002Ftopic\u002Fcarriers\">this help section\u003C\u002Fa>\u003C\u002Fli>\u003Cli>\u003Ca href=\"https:\u002F\u002Fmy.foxdeli.com\u002Fen\u002Fsettings\u002Fpayment\">\u003Cstrong>Payment\u003C\u002Fstrong>\u003C\u002Fa> – Filling in your payment details lets you \u003Ca href=\"\u002Fen\u002Farticle\u002Fpayment-details-in-order-summary\">add payment instructions to your customer e-mails\u003C\u002Fa> if an order has not been paid yet\u003C\u002Fli>\u003Cli>\u003Ca href=\"https:\u002F\u002Fmy.foxdeli.com\u002Fen\u002Fsettings\u002Fteam-and-roles\">\u003Cstrong>Users\u003C\u002Fstrong>\u003C\u002Fa>\u003Cstrong> \u003C\u002Fstrong>– Invite other users to Foxdeli here\u003C\u002Fli>\u003Cli>\u003Ca href=\"https:\u002F\u002Fmy.foxdeli.com\u002Fen\u002Fsettings\u002Fcompany\">\u003Cstrong>Company\u003C\u002Fstrong>\u003C\u002Fa> – Information about your company\u003C\u002Fli>\u003Cli>\u003Ca href=\"https:\u002F\u002Fmy.foxdeli.com\u002Fen\u002Fsettings\u002Fapi-connections\">\u003Cstrong>API connections\u003C\u002Fstrong>\u003C\u002Fa> – If you connect via the API, this section is for you\u003C\u002Fli>\u003C\u002Fol>\u003Cp>‍\u003C\u002Fp>\u003Cp>That completes the basic Foxdeli setup, and we can move on to the most interesting part – \u003Cstrong>setting up your communication. \u003C\u002Fstrong>Go to the \u003Ca href=\"https:\u002F\u002Fmy.foxdeli.com\u002Fen\u002Fbranding\u002Fworkflow\">\u003Cstrong>Communication\u003C\u002Fstrong>\u003C\u002Fa> section in the left menu.\u003C\u002Fp>\u003Col start=\"1\">\u003Cli>\u003Ca href=\"https:\u002F\u002Fmy.foxdeli.com\u002Fen\u002Fbranding\u002Fworkflow\">\u003Cstrong>Workflow\u003C\u002Fstrong>\u003C\u002Fa> – Until Workflow is switched on, you can safely set up all communication channels, because Foxdeli does not send any e-mails. For more, see \u003Ca href=\"\u002Fen\u002Farticle\u002Fworking-with-workflow\">\u003Cstrong>How to switch on Workflow\u003C\u002Fstrong>\u003C\u002Fa>\u003C\u002Fli>\u003Cli>\u003Ca href=\"https:\u002F\u002Fmy.foxdeli.com\u002Fen\u002Fbranding\u002Fmailing\">\u003Cstrong>Mailing\u003C\u002Fstrong>\u003C\u002Fa> – The most important tool in Foxdeli; you will find more information \u003Ca href=\"\u002Fen\u002Ftopic\u002Femails-and-sms\">in a separate article\u003C\u002Fa>\u003C\u002Fli>\u003Cli>\u003Ca href=\"https:\u002F\u002Fmy.foxdeli.com\u002Fen\u002Fbranding\u002Ftracking\">\u003Cstrong>Tracking page\u003C\u002Fstrong>\u003C\u002Fa> – A single place with all the information for your customers; more \u003Ca href=\"\u002Fen\u002Ftopic\u002Ftrack-and-trace-page\">in a separate article\u003C\u002Fa>\u003C\u002Fli>\u003Cli>\u003Ca href=\"https:\u002F\u002Fmy.foxdeli.com\u002Fen\u002Fbranding\u002Fcampaigns\">\u003Cstrong>Campaigns\u003C\u002Fstrong>\u003C\u002Fa> – Put simply, campaigns are image banners that are placed on the T&T page and in the e-mails sent through Foxdeli\u003Cbr>‍\u003C\u002Fli>\u003C\u002Fol>\u003Cp>\u003Cspan id=\"highlight\" class=\"h-red\">Note: activating Workflow starts the communication to your customers, so make sure you have connected your \u003Ca href=\"https:\u002F\u002Fmy.foxdeli.com\u002Fen\u002Fsettings\u002Fcarriers\">carriers \u003C\u002Fa>beforehand and checked that your \u003Ca href=\"https:\u002F\u002Fmy.foxdeli.com\u002Fen\u002Forders\">shipments\u003C\u002Fa> are being tracked correctly.\u003C\u002Fspan>\n\u003C\u002Fp>",[],[215,218,221,224,227,230,233,236,239,242,245,248,251],{"slug":216,"title":217},"brick-and-mortar-pickup-places","Brick-and-mortar pickup places for personal pickup",{"slug":219,"title":220},"delayed-carrier-time-constraints","Delayed due to carrier time constraints – a workflow status",{"slug":222,"title":223},"duplicating-templates-campaigns-workflows","Duplicating templates, campaigns and workflows",{"slug":225,"title":226},"working-with-workflow","How to turn on e-mail communication: working with Workflow",{"slug":228,"title":229},"sending-emails-from-own-domain","Sending e-mails from your own domain (DKIM verification)",{"slug":231,"title":232},"sms-to-customers","SMS to customers",{"slug":234,"title":235},"dashboard-overview","What you'll find on the Dashboard",{"slug":237,"title":238},"utm-parameters-in-links","UTM parameters in links",{"slug":240,"title":241},"connecting-eshop-shoptet-module","Connecting your e-shop to Foxdeli – Shoptet module",{"slug":243,"title":244},"connecting-e-shop-shopify-app","Connecting your e-shop to Foxdeli – Shopify app",{"slug":246,"title":247},"connect-multiple-stores-one-account","Connecting multiple stores to one account",{"slug":249,"title":250},"payment-details-in-order-summary","Payment details in the order summary",{"slug":252,"title":253},"email-attachments","Attachments in e-mails",[255,256,257,261,266,271],{"slug":209,"title":197,"description":210,"icon":211},{"slug":204,"title":205,"description":206,"icon":207},{"slug":258,"title":47,"description":259,"icon":260},"carriers","How to connect each carrier correctly so your shipments get tracked.","\u002Fmedia\u002Ftopics\u002Fdopravci.svg",{"slug":262,"title":263,"description":264,"icon":265},"orders-and-shipments","Orders and shipments","How to work with orders and deal with possible delivery issues.","\u002Fmedia\u002Ftopics\u002Fobjednavky-a-zasilky.svg",{"slug":267,"title":268,"description":269,"icon":270},"emails-and-sms","E-mails and SMS","Set up e-mails and SMS for your customers with ease in the editor.","\u002Fmedia\u002Ftopics\u002Femailove-sablony.svg",{"slug":272,"title":273,"description":274,"icon":275},"track-and-trace-page","Track & Trace page","A standalone page where your customers can track their shipment.","\u002Fmedia\u002Ftopics\u002Ftrack-trace-stranka.svg"]