[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"help-site-en":3,"help-alternates":181,"help-article-en-delivery-email-preview-text":194},{"siteName":4,"titleSuffix":5,"gtmId":6,"cookieConsent":7,"contactEmail":8,"searchPlaceholder":9,"nav":10,"footerColumns":24,"socialHeading":93,"social":94,"footerLogoUrl":111,"labels":112,"baseUrl":180},"Help Center","| Foxdeli Help Center","GTM-K7426S6",false,"info@foxdeli.com","Search the Help Center (e.g. DPD, workflow…)",[11,15,18,21],{"label":12,"url":13,"newTab":7,"hidden":7,"mobileOnly":14},"Categories","\u002F",true,{"label":16,"url":17,"newTab":7,"hidden":7,"mobileOnly":7},"What’s new","\u002Fchangelog",{"label":19,"url":20,"newTab":14,"hidden":7,"mobileOnly":7},"Developer portal","https:\u002F\u002Fapi.foxdeli.com\u002F",{"label":22,"url":23,"newTab":14,"hidden":7,"mobileOnly":7},"Foxdeli.com","https:\u002F\u002Fwww.foxdeli.com\u002F",[25,43,55,70,81],{"heading":26,"links":27},"Our 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us",[95,99,103,107],{"network":96,"label":97,"url":98},"linkedin","Linkedin","https:\u002F\u002Fwww.linkedin.com\u002Fcompany\u002Ffoxdeli",{"network":100,"label":101,"url":102},"facebook","Facebook","https:\u002F\u002Fwww.facebook.com\u002Fpeople\u002FFoxdelicom\u002F100068637951464\u002F",{"network":104,"label":105,"url":106},"instagram","Instagram","https:\u002F\u002Fwww.instagram.com\u002Ffoxdelicom\u002F",{"network":108,"label":109,"url":110},"tiktok","TikTok","https:\u002F\u002Fwww.tiktok.com\u002F@foxdelicom","https:\u002F\u002Fwww.foxdeli.com",{"breadcrumbHome":4,"breadcrumbTopics":12,"lastUpdated":113,"inThisArticle":114,"articlesInTopic":115,"moreArticlesInTopic":116,"moreTopics":117,"moreQuestions":118,"contactUs":119,"showAll":120,"popularSearches":121,"topicArticlesOne":122,"topicArticlesFew":123,"topicArticlesMany":123,"newsAll":124,"homeContactTitle":125,"homeContactText":126,"changelogAdded":127,"changelogNew":128,"changelogUpdate":129,"changelogHeading":130,"changelogDescription":131,"changelogBreadcrumb":16,"changelogSeoTitle":130,"changelogFeed":132,"tagSeoTitle":133,"tagDescription":134,"searchSeoTitle":135,"searchEmpty":136,"notFoundTitle":137,"notFoundText":138,"notFoundButton":139,"notFoundSeoTitle":140,"notFoundStep1":141,"notFoundStep2":142,"notFoundStep3":143,"notFoundStep4":144,"notFoundRetry":145,"notFoundRetry1":146,"notFoundRetry2":147,"notFoundRetry3":148,"notFoundSuggest":149,"errorTitle":150,"errorText":151,"searchLabel":152,"searchShowAll":153,"searchArticleBadge":154,"searchMoreSections":155,"searchStatus":156,"searchResultOne":157,"searchResultFew":158,"searchResultMany":158,"searchResultsFor":159,"searchPrompt":160,"searchTop":161,"searchEmptyHint":162,"searchStartHint":163,"ariaMainNav":164,"ariaMenu":165,"ariaBreadcrumbs":166,"ariaTags":167,"ariaSearchResults":168,"language":169,"untranslated":170,"cookieTitle":171,"cookieText":172,"cookiePrivacy":173,"cookiePrivacyUrl":89,"cookieAccept":174,"cookieReject":175,"cookieCurrentYes":176,"cookieCurrentNo":177,"cookieKeep":178,"cookieSettings":179},"Last updated:","In this article","Articles in this category","More articles in this category","More topics","Still have questions?","Contact us","Show all","Popular searches:","{count} article","{count} articles","All news","Didn’t find your answer?","Write to us, we’re happy to help.","Added","New article","Update","What’s new in Foxdeli","New Foxdeli features and new or updated guides.","Subscribe via RSS","Tag: {name}","Guides tagged {name}.","🔎 Search results","We looked everywhere but couldn’t find what you searched for.","Addressee unknown","We drove right up to the door, rang the bell and nobody answered. The page may have moved away, or there’s a typo in the address.","Go to all topics","Page not found 😔","Sent: you clicked a link","On the way: we searched every article and topic","Out for delivery: the courier is ringing at {path}","Not delivered: nobody by that name lives here","Try delivering again","Attempt 2: the courier rang twice. Still nothing.","Attempt 3: we asked the neighbors too. Nobody’s seen the page.","Attempt 4: the courier gave up and went for a coffee. Better try all topics.","Maybe you were looking for","Something went wrong","The page couldn’t be loaded. Please try again in a moment.","Search the Help Center","Show all results ({count})","Article","More places in this article: {count}","{results}, use the arrow keys to select.","{count} result","{count} results","Results for “{query}”","What are you looking for?","Showing the top {count}. Try adding another word to narrow down your search.","Try a shorter or more general term, or browse the topics below.","Type what you need help with in the box above, or browse the topics below.","Main navigation","Menu","Breadcrumbs","Tags","Search results","Language","This page has not been translated into English yet, so it is shown in Czech.","May we add a cookie to your parcel?","If you choose “Yes”, we load Google Tag Manager and, with it, Google Analytics and Foxdeli’s marketing tools, which use cookies. If you choose “No”, none of this loads and the Help Center works exactly the same.","How we handle personal data","Yes, add it","No, thanks","Current choice: Yes","Current choice: No","Leave it as is","Cookie settings","https:\u002F\u002Fhelp.foxdeli.com",[182,186,190],{"locale":183,"label":184,"href":185,"hreflang":14},"cs","Čeština","\u002Farticle\u002Fnahledovy-text-e-mailu",{"locale":187,"label":188,"href":189,"hreflang":14},"en","English","\u002Fen\u002Farticle\u002Fdelivery-email-preview-text",{"locale":191,"label":192,"href":193,"hreflang":14},"de","Deutsch","\u002Fde\u002Farticle\u002Fvorschautext-versand-e-mails",{"slug":195,"id":196,"translated":14,"title":197,"subtitle":198,"updatedAt":199,"publishedAt":200,"tags":201,"seoTitle":205,"seoDescription":198,"metaDescription":198,"topics":206,"html":212,"toc":213,"related":230,"allTopics":285},"delivery-email-preview-text","nahledovy-text-e-mailu","Preview text of delivery e-mails","What customers see next to the subject of a delivery e-mail in their inbox list, and how to change this text.","2026-10-22","2026-08-03",[202],{"slug":203,"name":204},"e-mails","E-mails","",[207],{"slug":208,"title":209,"description":210,"icon":211},"emails-and-sms","E-mails and SMS","Set up e-mails and SMS for your customers with ease in the editor.","\u002Fmedia\u002Ftopics\u002Femailove-sablony.svg","\u003Cp>In the message list, e-mail inboxes show a short excerpt of the e-mail's content next to the subject – the so-called preview text. With Foxdeli delivery e-mails, some inboxes (typically Seznam Email) used to show the address of the link behind your store logo instead of meaningful text. That is why delivery e-mails now have hidden preview text at the very beginning, so customers can see what the e-mail is about right in their inbox list.\u003C\u002Fp>\u003Cdiv id=\"what-customers-see-in-their-inbox\">\u003Ch2>What customers see in their inbox\u003C\u002Fh2>\u003Cp>The preview text is the same as the \u003Cstrong>e-mail subject\u003C\u002Fstrong>. Variables in the subject, such as the order number, are replaced with the actual data, just as in the subject.\u003C\u002Fp>\u003Cp>Example: for the “Handed to carrier” e-mail with the default text, the customer sees “Your order has been handed to the carrier and is on its way” in their inbox list.\u003C\u002Fp>\u003Cul>\n\u003Cli>The preview text is not displayed in the opened e-mail; it is intended only for the inbox list.\u003C\u002Fli>\n\u003Cli>How many characters the inbox shows, and whether it also appends the beginning of the e-mail itself, depends on the customer's e-mail service and device.\u003C\u002Fli>\n\u003C\u002Ful>\u003C\u002Fdiv>\u003Cdiv id=\"do-i-need-to-set-anything-up\">\u003Ch2>Do I need to set anything up?\u003C\u002Fh2>\u003Cp>No. All delivery e-mails in all states and languages have preview text automatically. There is no separate preview text field in the editor – the text is always taken from the subject.\u003C\u002Fp>\u003C\u002Fdiv>\u003Cdiv id=\"how-to-change-the-preview-text\">\u003Ch2>How to change the preview text\u003C\u002Fh2>\u003Cp>You change the preview text by editing the e-mail subject:\u003C\u002Fp>\u003Col>\n\u003Cli>Open Communication → \u003Ca href=\"https:\u002F\u002Fmy.foxdeli.com\u002Fen\u002Fbranding\u002Fmailing\">Mailing\u003C\u002Fa> and select an e-mail template.\u003C\u002Fli>\n\u003Cli>In the editor's top bar, select the state whose e-mail you want to edit, for example “Handed to carrier”.\u003C\u002Fli>\n\u003Cli>On the “Text” tab, edit the “E-mail subject” field.\u003C\u002Fli>\n\u003Cli>Click “Save”.\u003C\u002Fli>\n\u003C\u002Fol>\u003Cp>The customer will then see the new text both in the subject and in the preview. You can also insert the order number, store name, carrier or estimated delivery date into the subject – see \u003Ca href=\"\u002Fen\u002Farticle\u002Fauto-fill-data-in-email-subject\">Automatically adding data to the e-mail subject\u003C\u002Fa>.\u003C\u002Fp>\u003Cp>You can check the result with a test e-mail: save your changes, click the icon labeled “Test e-mail” in the editor's top bar, and look at the message in your inbox.\u003C\u002Fp>\u003C\u002Fdiv>\u003Cdiv id=\"related-articles\">\u003Ch2>Related articles\u003C\u002Fh2>\u003Cul>\n\u003Cli>\u003Ca href=\"\u002Fen\u002Farticle\u002Forders-in-seznam-email\">Orders in the Seznam Email overview\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"\u002Fen\u002Farticle\u002Fsending-emails-from-own-domain\">Sending e-mails from your own domain (DKIM verification)\u003C\u002Fa>\u003C\u002Fli>\n\u003C\u002Ful>\u003C\u002Fdiv>",[214,218,222,226],{"id":215,"text":216,"children":217},"what-customers-see-in-their-inbox","What customers see in their inbox",[],{"id":219,"text":220,"children":221},"do-i-need-to-set-anything-up","Do I need to set anything up?",[],{"id":223,"text":224,"children":225},"how-to-change-the-preview-text","How to change the preview text",[],{"id":227,"text":228,"children":229},"related-articles","Related articles",[],[231,234,237,240,243,246,249,252,255,258,261,264,267,270,273,276,279,282],{"slug":232,"title":233},"billing-address-by-delivery-method","Billing address in e-mails by delivery method",{"slug":235,"title":236},"campaigns","Campaigns – a banner in e-mails and on the Track & Trace page",{"slug":238,"title":239},"duplicating-templates-campaigns-workflows","Duplicating templates, campaigns and workflows",{"slug":241,"title":242},"order-timeline-emails-and-sms","E-mails and SMS in the order timeline",{"slug":244,"title":245},"emoji-in-editors","Emoji in the e-mail, Track & Trace and SMS editors",{"slug":247,"title":248},"fallback-sms","Fallback SMS when an e-mail doesn't arrive",{"slug":250,"title":251},"orders-in-seznam-email","Orders in the Seznam Email order overview",{"slug":253,"title":254},"sending-emails-from-own-domain","Sending e-mails from your own domain (DKIM verification)",{"slug":256,"title":257},"sms-statistics","SMS statistics",{"slug":259,"title":260},"sms-to-customers","SMS to customers",{"slug":262,"title":263},"withdrawal-from-contract-button","Withdrawal from contract – button in delivery e-mails",{"slug":265,"title":266},"recommended-products","Recommended products",{"slug":268,"title":269},"utm-parameters-in-links","UTM parameters in links",{"slug":271,"title":272},"payment-details-in-order-summary","Payment details in the order summary",{"slug":274,"title":275},"email-attachments","Attachments in e-mails",{"slug":277,"title":278},"auto-fill-data-in-email-subject","Auto-filling data in the e-mail subject",{"slug":280,"title":281},"customer-pin-code-in-email","Customer PIN code in the e-mail",{"slug":283,"title":284},"info-banner","Info banner",[286,291,296,300,305,306],{"slug":287,"title":288,"description":289,"icon":290},"getting-started","Getting started with Foxdeli","Here you’ll find everything you need to set up Foxdeli correctly.","\u002Fmedia\u002Ftopics\u002Fzaciname-s-foxdeli.svg",{"slug":292,"title":293,"description":294,"icon":295},"account-settings","Account settings","We’ll help you set up your entire account from start to finish.","\u002Fmedia\u002Ftopics\u002Fnastaveni-uctu.svg",{"slug":297,"title":47,"description":298,"icon":299},"carriers","How to connect each carrier correctly so your shipments get tracked.","\u002Fmedia\u002Ftopics\u002Fdopravci.svg",{"slug":301,"title":302,"description":303,"icon":304},"orders-and-shipments","Orders and shipments","How to work with orders and deal with possible delivery issues.","\u002Fmedia\u002Ftopics\u002Fobjednavky-a-zasilky.svg",{"slug":208,"title":209,"description":210,"icon":211},{"slug":307,"title":308,"description":309,"icon":310},"track-and-trace-page","Track & Trace page","A standalone page where your customers can track their shipment.","\u002Fmedia\u002Ftopics\u002Ftrack-trace-stranka.svg"]