[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"help-site-en":3,"help-alternates":181,"help-article-en-delayed-carrier-time-constraints":194},{"siteName":4,"titleSuffix":5,"gtmId":6,"cookieConsent":7,"contactEmail":8,"searchPlaceholder":9,"nav":10,"footerColumns":24,"socialHeading":93,"social":94,"footerLogoUrl":111,"labels":112,"baseUrl":180},"Help Center","| Foxdeli Help Center","GTM-K7426S6",false,"info@foxdeli.com","Search the Help Center (e.g. DPD, workflow…)",[11,15,18,21],{"label":12,"url":13,"newTab":7,"hidden":7,"mobileOnly":14},"Categories","\u002F",true,{"label":16,"url":17,"newTab":7,"hidden":7,"mobileOnly":7},"What’s new","\u002Fchangelog",{"label":19,"url":20,"newTab":14,"hidden":7,"mobileOnly":7},"Developer portal","https:\u002F\u002Fapi.foxdeli.com\u002F",{"label":22,"url":23,"newTab":14,"hidden":7,"mobileOnly":7},"Foxdeli.com","https:\u002F\u002Fwww.foxdeli.com\u002F",[25,43,55,70,81],{"heading":26,"links":27},"Our solution",[28,31,34,37,40],{"label":29,"url":30,"newTab":7,"hidden":7},"How it works","https:\u002F\u002Fwww.foxdeli.com\u002Fproduct-tour",{"label":32,"url":33,"newTab":7,"hidden":7},"Shipment tracking","https:\u002F\u002Fwww.foxdeli.com\u002Fproduct\u002Fshipment-tracking",{"label":35,"url":36,"newTab":7,"hidden":7},"Post-purchase communication","https:\u002F\u002Fwww.foxdeli.com\u002Fproduct\u002Fpost-purchase-communication",{"label":38,"url":39,"newTab":7,"hidden":7},"Campaigns","https:\u002F\u002Fwww.foxdeli.com\u002Fproduct\u002Fcampaigns",{"label":41,"url":42,"newTab":7,"hidden":7},"Data & Reporting","https:\u002F\u002Fwww.foxdeli.com\u002Fproduct\u002Fdata-analytics",{"heading":44,"links":45},"Integrations",[46,49,52],{"label":47,"url":48,"newTab":7,"hidden":7},"Carriers","https:\u002F\u002Fwww.foxdeli.com\u002Fintegrations\u002Fcarriers",{"label":50,"url":51,"newTab":7,"hidden":7},"Modules","https:\u002F\u002Fwww.foxdeli.com\u002Fintegrations\u002Fmodules",{"label":53,"url":54,"newTab":7,"hidden":14},"API integration","#",{"heading":56,"links":57},"Resources",[58,61,64,67,69],{"label":59,"url":60,"newTab":7,"hidden":7},"Case studies","https:\u002F\u002Fwww.foxdeli.com\u002Fcase-studies\u002Fall",{"label":62,"url":63,"newTab":7,"hidden":7},"E-books","https:\u002F\u002Fwww.foxdeli.com\u002Febooks\u002Fall",{"label":65,"url":66,"newTab":14,"hidden":7},"Blog","https:\u002F\u002Fblog.foxdeli.com\u002F",{"label":19,"url":68,"newTab":14,"hidden":7},"https:\u002F\u002Fapi.foxdeli.com\u002Fdocs\u002Fapi\u002Fauth\u002Ffoxdeli-auth-intro",{"label":4,"url":13,"newTab":7,"hidden":7},{"heading":71,"links":72},"About us",[73,75,78],{"label":71,"url":74,"newTab":7,"hidden":7},"https:\u002F\u002Fwww.foxdeli.com\u002Fabout\u002Fabout-us",{"label":76,"url":77,"newTab":7,"hidden":7},"Press","https:\u002F\u002Fwww.foxdeli.com\u002Fabout\u002Fpress",{"label":79,"url":80,"newTab":7,"hidden":7},"Contact","https:\u002F\u002Fwww.foxdeli.com\u002Fabout\u002Fcontact",{"heading":82,"links":83},"More",[84,87,90],{"label":85,"url":86,"newTab":7,"hidden":7},"Terms and conditions","https:\u002F\u002Fwww.foxdeli.com\u002Flegal\u002Fterms-and-conditions",{"label":88,"url":89,"newTab":7,"hidden":7},"Privacy policy","https:\u002F\u002Fwww.foxdeli.com\u002Flegal\u002Fprivacy-policy",{"label":91,"url":92,"newTab":7,"hidden":7},"Cookie policy","https:\u002F\u002Fwww.foxdeli.com\u002Flegal\u002Fdata-protection","Follow us",[95,99,103,107],{"network":96,"label":97,"url":98},"linkedin","Linkedin","https:\u002F\u002Fwww.linkedin.com\u002Fcompany\u002Ffoxdeli",{"network":100,"label":101,"url":102},"facebook","Facebook","https:\u002F\u002Fwww.facebook.com\u002Fpeople\u002FFoxdelicom\u002F100068637951464\u002F",{"network":104,"label":105,"url":106},"instagram","Instagram","https:\u002F\u002Fwww.instagram.com\u002Ffoxdelicom\u002F",{"network":108,"label":109,"url":110},"tiktok","TikTok","https:\u002F\u002Fwww.tiktok.com\u002F@foxdelicom","https:\u002F\u002Fwww.foxdeli.com",{"breadcrumbHome":4,"breadcrumbTopics":12,"lastUpdated":113,"inThisArticle":114,"articlesInTopic":115,"moreArticlesInTopic":116,"moreTopics":117,"moreQuestions":118,"contactUs":119,"showAll":120,"popularSearches":121,"topicArticlesOne":122,"topicArticlesFew":123,"topicArticlesMany":123,"newsAll":124,"homeContactTitle":125,"homeContactText":126,"changelogAdded":127,"changelogNew":128,"changelogUpdate":129,"changelogHeading":130,"changelogDescription":131,"changelogBreadcrumb":16,"changelogSeoTitle":130,"changelogFeed":132,"tagSeoTitle":133,"tagDescription":134,"searchSeoTitle":135,"searchEmpty":136,"notFoundTitle":137,"notFoundText":138,"notFoundButton":139,"notFoundSeoTitle":140,"notFoundStep1":141,"notFoundStep2":142,"notFoundStep3":143,"notFoundStep4":144,"notFoundRetry":145,"notFoundRetry1":146,"notFoundRetry2":147,"notFoundRetry3":148,"notFoundSuggest":149,"errorTitle":150,"errorText":151,"searchLabel":152,"searchShowAll":153,"searchArticleBadge":154,"searchMoreSections":155,"searchStatus":156,"searchResultOne":157,"searchResultFew":158,"searchResultMany":158,"searchResultsFor":159,"searchPrompt":160,"searchTop":161,"searchEmptyHint":162,"searchStartHint":163,"ariaMainNav":164,"ariaMenu":165,"ariaBreadcrumbs":166,"ariaTags":167,"ariaSearchResults":168,"language":169,"untranslated":170,"cookieTitle":171,"cookieText":172,"cookiePrivacy":173,"cookiePrivacyUrl":89,"cookieAccept":174,"cookieReject":175,"cookieCurrentYes":176,"cookieCurrentNo":177,"cookieKeep":178,"cookieSettings":179},"Last updated:","In this article","Articles in this category","More articles in this category","More topics","Still have questions?","Contact us","Show all","Popular searches:","{count} article","{count} articles","All news","Didn’t find your answer?","Write to us, we’re happy to help.","Added","New article","Update","What’s new in Foxdeli","New Foxdeli features and new or updated guides.","Subscribe via RSS","Tag: {name}","Guides tagged {name}.","🔎 Search results","We looked everywhere but couldn’t find what you searched for.","Addressee unknown","We drove right up to the door, rang the bell and nobody answered. The page may have moved away, or there’s a typo in the address.","Go to all topics","Page not found 😔","Sent: you clicked a link","On the way: we searched every article and topic","Out for delivery: the courier is ringing at {path}","Not delivered: nobody by that name lives here","Try delivering again","Attempt 2: the courier rang twice. Still nothing.","Attempt 3: we asked the neighbors too. Nobody’s seen the page.","Attempt 4: the courier gave up and went for a coffee. Better try all topics.","Maybe you were looking for","Something went wrong","The page couldn’t be loaded. Please try again in a moment.","Search the Help Center","Show all results ({count})","Article","More places in this article: {count}","{results}, use the arrow keys to select.","{count} result","{count} results","Results for “{query}”","What are you looking for?","Showing the top {count}. Try adding another word to narrow down your search.","Try a shorter or more general term, or browse the topics below.","Type what you need help with in the box above, or browse the topics below.","Main navigation","Menu","Breadcrumbs","Tags","Search results","Language","This page has not been translated into English yet, so it is shown in Czech.","May we add a cookie to your parcel?","If you choose “Yes”, we load Google Tag Manager and, with it, Google Analytics and Foxdeli’s marketing tools, which use cookies. If you choose “No”, none of this loads and the Help Center works exactly the same.","How we handle personal data","Yes, add it","No, thanks","Current choice: Yes","Current choice: No","Leave it as is","Cookie settings","https:\u002F\u002Fhelp.foxdeli.com",[182,186,190],{"locale":183,"label":184,"href":185,"hreflang":14},"cs","Čeština","\u002Farticle\u002Fstav-zpozdeno-casova-omezeni-dopravce",{"locale":187,"label":188,"href":189,"hreflang":14},"en","English","\u002Fen\u002Farticle\u002Fdelayed-carrier-time-constraints",{"locale":191,"label":192,"href":193,"hreflang":14},"de","Deutsch","\u002Fde\u002Farticle\u002Fverzoegert-zeitliche-einschraenkungen",{"slug":195,"id":196,"translated":14,"title":197,"subtitle":198,"updatedAt":199,"publishedAt":200,"tags":201,"seoTitle":207,"seoDescription":208,"metaDescription":208,"topics":209,"html":220,"toc":221,"related":242,"allTopics":288},"delayed-carrier-time-constraints","stav-zpozdeno-casova-omezeni-dopravce","Delayed due to carrier time constraints – a workflow status","What the status means when a carrier reports a shipment delay caused by time constraints on its side, and how to send the customer an e-mail or SMS for it.","2026-10-22","2026-05-15",[202,205],{"slug":203,"name":204},"workflow","Workflow",{"slug":206,"name":47},"carriers","","The “Delayed due to carrier time constraints” status in the Foxdeli workflow: what it means, which carriers report it and how to send an e-mail or SMS for it.",[210,215],{"slug":211,"title":212,"description":213,"icon":214},"orders-and-shipments","Orders and shipments","How to work with orders and deal with possible delivery issues.","\u002Fmedia\u002Ftopics\u002Fobjednavky-a-zasilky.svg",{"slug":216,"title":217,"description":218,"icon":219},"account-settings","Account settings","We’ll help you set up your entire account from start to finish.","\u002Fmedia\u002Ftopics\u002Fnastaveni-uctu.svg","\u003Cp>Sometimes a carrier reports that a shipment won’t arrive on time because of time constraints on its side – for example, when shipments reach the depot late. For this kind of delay, the workflow has its own status, \u003Cstrong>“Delayed due to carrier time constraints”\u003C\u002Fstrong>. This gives you a more precise reason why the parcel is late, and you can send the customer a message that explains the situation.\u003C\u002Fp>\u003Cdiv id=\"how-to-send-an-e-mail-or-sms-for-this-status\">\u003Ch2>How to send an e-mail or SMS for this status\u003C\u002Fh2>\u003Col>\u003Cli>Go to \u003Cstrong>“Communication”\u003C\u002Fstrong> → \u003Ca href=\"https:\u002F\u002Fmy.foxdeli.com\u002Fen\u002Fbranding\u002Fworkflow\" target=\"_blank\" rel=\"noopener\">\u003Cstrong>“Workflow”\u003C\u002Fstrong>\u003C\u002Fa> and click the workflow you want to edit.\u003C\u002Fli>\u003Cli>On the \u003Cstrong>“Communication”\u003C\u002Fstrong> tab, in the \u003Cstrong>“In Transit”\u003C\u002Fstrong> group, find the \u003Cstrong>“Delayed due to carrier time constraints”\u003C\u002Fstrong> row. It is right below the “Delivery today” status.\u003C\u002Fli>\u003Cli>Switch on the \u003Cstrong>“E-mail”\u003C\u002Fstrong> toggle.\u003C\u002Fli>\u003Cli>If you have the SMS module switched on, you can choose under \u003Cstrong>“SMS”\u003C\u002Fstrong> between \u003Cstrong>“Always”\u003C\u002Fstrong> (an SMS whenever the order reaches this status) and \u003Cstrong>“Fallback only”\u003C\u002Fstrong> (an SMS only when the e-mail cannot be delivered to the customer). For more, see the articles \u003Ca href=\"\u002Fen\u002Farticle\u002Fsms-to-customers\">SMS to customers\u003C\u002Fa> and \u003Ca href=\"\u002Fen\u002Farticle\u002Ffallback-sms\">Fallback SMS when an e-mail is not delivered\u003C\u002Fa>.\u003C\u002Fli>\u003Cli>Save the workflow. If it isn’t active yet, activate it with the \u003Cstrong>“Activate”\u003C\u002Fstrong> button.\u003C\u002Fli>\u003C\u002Fol>\u003Cfigure class=\"w-richtext-align-fullwidth w-richtext-figure-type-image\">\u003Cdiv>\u003Cimg width=\"1600\" height=\"319\" alt=\"The Delayed due to carrier time constraints row in the workflow right below Delivery today, with the e-mail off and SMS set to Off\" src=\"\u002Fmedia\u002Farticles\u002Fstav-zpozdeno-casova-omezeni-dopravce\u002Fstav-ve-workflow.webp\" loading=\"lazy\">\u003C\u002Fdiv>\u003Cfigcaption>By default, this state sends neither an e-mail nor an SMS.\u003C\u002Ffigcaption>\u003C\u002Ffigure>\u003Cp>By default, Foxdeli sends neither an e-mail nor an SMS for this status – neither in new workflows nor in workflows you created earlier. If you want to let the customer know about the delay, switch it on yourself. If you have several workflows (for different markets or carriers), set up the status in each of them.\u003C\u002Fp>\u003C\u002Fdiv>\u003Cdiv id=\"what-the-customer-sees\">\u003Ch2>What the customer sees\u003C\u002Fh2>\u003Cul>\u003Cli>The \u003Cstrong>e-mail\u003C\u002Fstrong> has the default subject “Your order is experiencing a delay”, the heading “Your order has been delayed” and a link to the Track & Trace page. You can edit the texts in \u003Cstrong>“Communication”\u003C\u002Fstrong> → \u003Ca href=\"https:\u002F\u002Fmy.foxdeli.com\u002Fen\u002Fbranding\u002Fmailing\" target=\"_blank\" rel=\"noopener\">\u003Cstrong>“Mailing”\u003C\u002Fstrong>\u003C\u002Fa>: open the template and select the “Delayed due to carrier time constraints” status at the top of the editor.\u003C\u002Fli>\u003Cli>The \u003Cstrong>SMS\u003C\u002Fstrong> tells the customer that the order will be delayed and contains a link to track the shipment. You can edit the text in \u003Cstrong>“Communication”\u003C\u002Fstrong> → \u003Ca href=\"https:\u002F\u002Fmy.foxdeli.com\u002Fen\u002Fbranding\u002Fsms\" target=\"_blank\" rel=\"noopener\">\u003Cstrong>“SMS”\u003C\u002Fstrong>\u003C\u002Fa>.\u003C\u002Fli>\u003Cli>The \u003Cstrong>Track & Trace page\u003C\u002Fstrong> shows the delay on its own, even if you don’t send an e-mail for this status. By default, it shows the text “The order has encountered an unexpected delay”. You can edit it in \u003Cstrong>“Communication”\u003C\u002Fstrong> → \u003Ca href=\"https:\u002F\u002Fmy.foxdeli.com\u002Fen\u002Fbranding\u002Ftracking\" target=\"_blank\" rel=\"noopener\">\u003Cstrong>“Tracking page”\u003C\u002Fstrong>\u003C\u002Fa> after selecting the same status.\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fdiv>\u003Cdiv id=\"which-carriers-report-this-status\">\u003Ch2>Which carriers report this status\u003C\u002Fh2>\u003Cp>The status occurs only when the carrier sends information that describes such a delay. It is reported by PPL, DPD, GLS, UPS, Speedy, Cargus and WEDO, for example. For carriers that don’t send this information, the status never appears.\u003C\u002Fp>\u003C\u002Fdiv>\u003Cdiv id=\"where-to-find-delayed-shipments-in-the-app\">\u003Ch2>Where to find delayed shipments in the app\u003C\u002Fh2>\u003Cul>\u003Cli>In the order list and in the order detail, the shipment is labeled \u003Cstrong>“Time reasons”\u003C\u002Fstrong>.\u003C\u002Fli>\u003Cli>In \u003Ca href=\"https:\u002F\u002Fmy.foxdeli.com\u002Fen\u002Fproblematic-orders\" target=\"_blank\" rel=\"noopener\">\u003Cstrong>“Issues”\u003C\u002Fstrong>\u003C\u002Fa>, you can filter them by the \u003Cstrong>“Time reasons”\u003C\u002Fstrong> issue. For more, see the article \u003Ca href=\"\u002Fen\u002Farticle\u002Forder-issues\">Order issues\u003C\u002Fa>.\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fdiv>\u003Cdiv id=\"related-articles\">\u003Ch2>Related articles\u003C\u002Fh2>\u003Cul>\u003Cli>\u003Ca href=\"\u002Fen\u002Farticle\u002Fworking-with-workflow\">How to turn on e-mail communication – working with Workflow\u003C\u002Fa>\u003C\u002Fli>\u003Cli>\u003Ca href=\"\u002Fen\u002Farticle\u002Fsms-to-customers\">SMS to customers\u003C\u002Fa>\u003C\u002Fli>\u003Cli>\u003Ca href=\"\u002Fen\u002Farticle\u002Ffallback-sms\">Fallback SMS when an e-mail is not delivered\u003C\u002Fa>\u003C\u002Fli>\u003Cli>\u003Ca href=\"\u002Fen\u002Farticle\u002Forder-issues\">Order issues\u003C\u002Fa>\u003C\u002Fli>\u003Cli>\u003Ca href=\"\u002Fen\u002Farticle\u002Futm-parameters-in-links\">UTM parameters in links\u003C\u002Fa> (the value \u003Ccode>time_reasons\u003C\u002Fcode> in the \u003Ccode>foxdeli_email_trigger\u003C\u002Fcode> parameter)\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fdiv>",[222,226,230,234,238],{"id":223,"text":224,"children":225},"how-to-send-an-e-mail-or-sms-for-this-status","How to send an e-mail or SMS for this status",[],{"id":227,"text":228,"children":229},"what-the-customer-sees","What the customer sees",[],{"id":231,"text":232,"children":233},"which-carriers-report-this-status","Which carriers report this status",[],{"id":235,"text":236,"children":237},"where-to-find-delayed-shipments-in-the-app","Where to find delayed shipments in the app",[],{"id":239,"text":240,"children":241},"related-articles","Related articles",[],[243,246,249,252,255,258,261,264,267,270,273,276,279,282,285],{"slug":244,"title":245},"brick-and-mortar-pickup-places","Brick-and-mortar pickup places for personal pickup",{"slug":247,"title":248},"duplicating-templates-campaigns-workflows","Duplicating templates, campaigns and workflows",{"slug":250,"title":251},"order-timeline-emails-and-sms","E-mails and SMS in the order timeline",{"slug":253,"title":254},"working-with-workflow","How to turn on e-mail communication: working with Workflow",{"slug":256,"title":257},"order-issues","Order Issues",{"slug":259,"title":260},"sending-emails-from-own-domain","Sending e-mails from your own domain (DKIM verification)",{"slug":262,"title":263},"sms-to-customers","SMS to customers",{"slug":265,"title":266},"undelivered-message-alerts","Undelivered message alerts",{"slug":268,"title":269},"dashboard-overview","What you'll find on the Dashboard",{"slug":271,"title":272},"withdrawal-from-contract-button","Withdrawal from contract – button in delivery e-mails",{"slug":274,"title":275},"connecting-e-shop-shopify-app","Connecting your e-shop to Foxdeli – Shopify app",{"slug":277,"title":278},"getting-started-with-foxdeli","Getting started with Foxdeli",{"slug":280,"title":281},"connect-multiple-stores-one-account","Connecting multiple stores to one account",{"slug":283,"title":284},"payment-details-in-order-summary","Payment details in the order summary",{"slug":286,"title":287},"email-attachments","Attachments in e-mails",[289,293,294,297,298,303],{"slug":290,"title":278,"description":291,"icon":292},"getting-started","Here you’ll find everything you need to set up Foxdeli correctly.","\u002Fmedia\u002Ftopics\u002Fzaciname-s-foxdeli.svg",{"slug":216,"title":217,"description":218,"icon":219},{"slug":206,"title":47,"description":295,"icon":296},"How to connect each carrier correctly so your shipments get tracked.","\u002Fmedia\u002Ftopics\u002Fdopravci.svg",{"slug":211,"title":212,"description":213,"icon":214},{"slug":299,"title":300,"description":301,"icon":302},"emails-and-sms","E-mails and SMS","Set up e-mails and SMS for your customers with ease in the editor.","\u002Fmedia\u002Ftopics\u002Femailove-sablony.svg",{"slug":304,"title":305,"description":306,"icon":307},"track-and-trace-page","Track & Trace page","A standalone page where your customers can track their shipment.","\u002Fmedia\u002Ftopics\u002Ftrack-trace-stranka.svg"]