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us",[95,99,103,107],{"network":96,"label":97,"url":98},"linkedin","Linkedin","https:\u002F\u002Fwww.linkedin.com\u002Fcompany\u002Ffoxdeli",{"network":100,"label":101,"url":102},"facebook","Facebook","https:\u002F\u002Fwww.facebook.com\u002Fpeople\u002FFoxdelicom\u002F100068637951464\u002F",{"network":104,"label":105,"url":106},"instagram","Instagram","https:\u002F\u002Fwww.instagram.com\u002Ffoxdelicom\u002F",{"network":108,"label":109,"url":110},"tiktok","TikTok","https:\u002F\u002Fwww.tiktok.com\u002F@foxdelicom","https:\u002F\u002Fwww.foxdeli.com",{"breadcrumbHome":4,"breadcrumbTopics":12,"lastUpdated":113,"inThisArticle":114,"articlesInTopic":115,"moreArticlesInTopic":116,"moreTopics":117,"moreQuestions":118,"contactUs":119,"showAll":120,"popularSearches":121,"topicArticlesOne":122,"topicArticlesFew":123,"topicArticlesMany":123,"newsAll":124,"homeContactTitle":125,"homeContactText":126,"changelogAdded":127,"changelogNew":128,"changelogUpdate":129,"changelogHeading":130,"changelogDescription":131,"changelogBreadcrumb":16,"changelogSeoTitle":130,"changelogFeed":132,"tagSeoTitle":133,"tagDescription":134,"searchSeoTitle":135,"searchEmpty":136,"notFoundTitle":137,"notFoundText":138,"notFoundButton":139,"notFoundSeoTitle":140,"notFoundStep1":141,"notFoundStep2":142,"notFoundStep3":143,"notFoundStep4":144,"notFoundRetry":145,"notFoundRetry1":146,"notFoundRetry2":147,"notFoundRetry3":148,"notFoundSuggest":149,"errorTitle":150,"errorText":151,"searchLabel":152,"searchShowAll":153,"searchArticleBadge":154,"searchMoreSections":155,"searchStatus":156,"searchResultOne":157,"searchResultFew":158,"searchResultMany":158,"searchResultsFor":159,"searchPrompt":160,"searchTop":161,"searchEmptyHint":162,"searchStartHint":163,"ariaMainNav":164,"ariaMenu":165,"ariaBreadcrumbs":166,"ariaTags":167,"ariaSearchResults":168,"language":169,"untranslated":170,"cookieTitle":171,"cookieText":172,"cookiePrivacy":173,"cookiePrivacyUrl":89,"cookieAccept":174,"cookieReject":175,"cookieCurrentYes":176,"cookieCurrentNo":177,"cookieKeep":178,"cookieSettings":179},"Last 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Try adding another word to narrow down your search.","Try a shorter or more general term, or browse the topics below.","Type what you need help with in the box above, or browse the topics below.","Main navigation","Menu","Breadcrumbs","Tags","Search results","Language","This page has not been translated into English yet, so it is shown in Czech.","May we add a cookie to your parcel?","If you choose “Yes”, we load Google Tag Manager and, with it, Google Analytics and Foxdeli’s marketing tools, which use cookies. If you choose “No”, none of this loads and the Help Center works exactly the same.","How we handle personal data","Yes, add it","No, thanks","Current choice: Yes","Current choice: No","Leave it as is","Cookie settings","https:\u002F\u002Fhelp.foxdeli.com",[182,186,190],{"locale":183,"label":184,"href":185,"hreflang":14},"cs","Čeština","\u002Farticle\u002Fpropojeni-e-shopu-s-foxdeli---shoptet-modul",{"locale":187,"label":188,"href":189,"hreflang":14},"en","English","\u002Fen\u002Farticle\u002Fconnecting-eshop-shoptet-module",{"locale":191,"label":192,"href":193,"hreflang":14},"de","Deutsch","\u002Fde\u002Farticle\u002Fe-shop-verbinden-shoptet-modul",{"slug":195,"id":196,"translated":14,"title":197,"subtitle":198,"updatedAt":199,"publishedAt":200,"tags":201,"seoTitle":200,"seoDescription":198,"metaDescription":198,"topics":202,"html":208,"toc":209,"related":222,"allTopics":237},"connecting-eshop-shoptet-module","propojeni-e-shopu-s-foxdeli---shoptet-modul","Connecting your e-shop to Foxdeli – Shoptet module","If your e-shop runs on Shoptet, this article explains how to connect it to Foxdeli correctly.","2025-12-29","",[],[203],{"slug":204,"title":205,"description":206,"icon":207},"getting-started","Getting started with Foxdeli","Here you’ll find everything you need to set up Foxdeli correctly.","\u002Fmedia\u002Ftopics\u002Fzaciname-s-foxdeli.svg","\u003Cp>Add-on \u003Cstrong>Foxdeli for Shoptet -> \u003C\u002Fstrong>\u003Ca href=\"https:\u002F\u002Fdoplnky.shoptet.cz\u002Ffoxdeli\" target=\"_blank\" rel=\"noopener\">https:\u002F\u002Fdoplnky.shoptet.cz\u002Ffoxdeli\u003C\u002Fa> \u003Cbr>Add-on \u003Cstrong>Foxdeli for Shoptet Premium -> \u003C\u002Fstrong>\u003Ca href=\"https:\u002F\u002Fdoplnky.shoptet.cz\u002Ffoxdeli-premium\" target=\"_blank\" rel=\"noopener\">https:\u002F\u002Fdoplnky.shoptet.cz\u002Ffoxdeli-premium\u003C\u002Fa>\u003C\u002Fp>\u003Cdiv id=\"installing-the-add-on\">\u003Ch2>Installing the add-on\u003C\u002Fh2>\u003Col>\u003Cli>Go to the add-on’s page in Shoptet (see the links above) and click the \u003Cstrong>“Order add-on”\u003C\u002Fstrong> button:\u003C\u002Fli>\u003C\u002Fol>\u003Cfigure class=\"w-richtext-align-center w-richtext-figure-type-image\">\u003Cdiv>\u003Cimg width=\"1165\" height=\"953\" alt=\"\" src=\"\u002Fmedia\u002Farticles\u002Fpropojeni-e-shopu-s-foxdeli---shoptet-modul\u002Fshoptet-doplnek01.png\" loading=\"lazy\">\u003C\u002Fdiv>\u003C\u002Ffigure>\u003Cp>‍\u003C\u002Fp>\u003Col start=\"2\">\u003Cli>Installing the add-on automatically created a registration at \u003Ca href=\"http:\u002F\u002Fwww.foxdeli.com\" target=\"_blank\" rel=\"noopener\">www.foxdeli.com\u003C\u002Fa>, which the Foxdeli for Shoptet add-on needs to work properly. You have received an invitation to your new Foxdeli account by e-mail – just click the \u003Cstrong>“Accept invitation”\u003C\u002Fstrong> button.\u003C\u002Fli>\u003C\u002Fol>\u003Cfigure class=\"w-richtext-align-center w-richtext-figure-type-image\">\u003Cdiv>\u003Cimg width=\"1880\" height=\"344\" alt=\"\" src=\"\u002Fmedia\u002Farticles\u002Fpropojeni-e-shopu-s-foxdeli---shoptet-modul\u002Fprijmout-pozvanku.png\" loading=\"lazy\">\u003C\u002Fdiv>\u003C\u002Ffigure>\u003Cp>‍\u003C\u002Fp>\u003Col start=\"3\">\u003Cli>The registration wizard guides you through the entire setup of your Foxdeli account. If you want to know how to get started as quickly as possible, take a look at the article \u003Ca href=\"\u002Fen\u002Farticle\u002Fgetting-started-with-foxdeli\">\u003Cstrong>Getting started with Foxdeli\u003C\u002Fstrong>\u003C\u002Fa>.\u003C\u002Fli>\u003C\u002Fol>\u003Cp>‍\u003C\u002Fp>\u003Col start=\"4\">\u003Cli>The default mapping of communication statuses for Shoptet (until the shipment is handed over to the carrier) is as follows:\u003Cbr>(-1) “Not processed” (Shoptet) = “Order accepted” (Foxdeli)\u003Cbr>(-2) “Being processed” (Shoptet) = “Packing” (Foxdeli)\u003Cbr>(-4) “Cancelled” (Shoptet) = “Cancelled” (Foxdeli)\u003Cbr>\u003Cbr>All further status changes follow the status at the carrier delivering the shipment (as does the final “Delivered” status).\u003C\u002Fli>\u003C\u002Fol>\u003Cfigure class=\"w-richtext-align-fullwidth w-richtext-figure-type-image\">\u003Cdiv>\u003Cimg width=\"2672\" height=\"1192\" alt=\"\" src=\"\u002Fmedia\u002Farticles\u002Fpropojeni-e-shopu-s-foxdeli---shoptet-modul\u002Fscreenshot-2025-06-02-at-11-48-43.png\" loading=\"lazy\">\u003C\u002Fdiv>\u003C\u002Ffigure>\u003Cp>‍\u003C\u002Fp>\u003Cp>Besides the so-called \u003Cstrong>communication statuses\u003C\u002Fstrong> (linked to changes in the order status), Foxdeli also works with \u003Cstrong>transactional\u003C\u002Fstrong> statuses. These are tied to the Shoptet field “Payment” and are paired with Foxdeli automatically.\u003C\u002Fp>\u003Cfigure class=\"w-richtext-align-fullwidth w-richtext-figure-type-image\">\u003Cdiv>\u003Cimg width=\"2698\" height=\"1799\" alt=\"\" src=\"\u002Fmedia\u002Farticles\u002Fpropojeni-e-shopu-s-foxdeli---shoptet-modul\u002Fstavy-foxdeli-shoptet.jpg\" loading=\"lazy\">\u003C\u002Fdiv>\u003C\u002Ffigure>\u003Cp>‍\u003C\u002Fp>\u003Cp>‍\u003C\u002Fp>\u003Cdiv id=\"your-own-pickup-points-in-shoptet\">\u003Ch3>\u003Cstrong>YOUR OWN PICKUP POINTS IN SHOPTET\u003C\u002Fstrong>\u003C\u002Fh3>\u003Cp>If you use your own pickup points in Shoptet and want to communicate deliveries to them through Foxdeli, you need to create new statuses for them (in Shoptet):\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cstrong>Ready for pickup\u003C\u002Fstrong>\u003C\u002Fli>\u003Cli>\u003Cstrong>Picked up\u003C\u002Fstrong>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>Once you have created the statuses, let us know at support@foxdeli.com and we will map them to the corresponding statuses in Foxdeli.\u003C\u002Fp>\u003Cp>‍\u003C\u002Fp>\u003Cp>‍\u003C\u002Fp>\u003C\u002Fdiv>\u003Cdiv id=\"shoptet-pos\">\u003Ch3>\u003Cstrong>SHOPTET POS\u003C\u002Fstrong>\u003C\u002Fh3>\u003Col start=\"1\">\u003Cli>Purchase without registration – these orders are not transferred to Foxdeli and no e-mails are sent for them (because Foxdeli has no customer data for them)\u003C\u002Fli>\u003Cli>Purchase by a registered customer – the standard Foxdeli communication is sent for these orders, i.e. the customer receives the “Order accepted” e-mail (if it is activated in the Workflow).\u003C\u002Fli>\u003C\u002Fol>\u003Cp>If you also want to send the customer the final e-mail about the delivery or pickup of the order, you need to create a new status “Picked up at POS” in Shoptet, or group the communication as you would for your own pickup point.\u003C\u002Fp>\u003Cp>If you want to ignore all orders created via the POS and not transfer them to Foxdeli, please write to us at support@foxdeli.com .\u003C\u002Fp>\u003Cp>‍\u003C\u002Fp>\u003Cp>\u003Cspan id=\"highlight\" class=\"h-red\">Note: activating the Workflow is the last step, and it starts the e-mail communication with your customers. Before you activate it, you therefore need to set up your \u003Ca href=\"https:\u002F\u002Fmy.foxdeli.com\u002Fen\u002Fsettings\u002Fcarriers\">Carriers\u003C\u002Fa> and check that your \u003Ca href=\"https:\u002F\u002Fmy.foxdeli.com\u002Fen\u002Forders\">shipments\u003C\u002Fa> are tracked correctly. \u003C\u002Fspan>\u003C\u002Fp>\u003Cp>‍\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>",[210],{"id":211,"text":212,"children":213},"installing-the-add-on","Installing the add-on",[214,218],{"id":215,"text":216,"children":217},"your-own-pickup-points-in-shoptet","YOUR OWN PICKUP POINTS IN SHOPTET",[],{"id":219,"text":220,"children":221},"shoptet-pos","SHOPTET POS",[],[223,226,229,232,235],{"slug":224,"title":225},"working-with-workflow","How to turn on e-mail communication: working with Workflow",{"slug":227,"title":228},"dashboard-overview","What you'll find on the Dashboard",{"slug":230,"title":231},"utm-parameters-in-links","UTM parameters in links",{"slug":233,"title":234},"connecting-e-shop-shopify-app","Connecting your e-shop to Foxdeli – Shopify app",{"slug":236,"title":205},"getting-started-with-foxdeli",[238,239,244,248,253,258],{"slug":204,"title":205,"description":206,"icon":207},{"slug":240,"title":241,"description":242,"icon":243},"account-settings","Account settings","We’ll help you set up your entire account from start to finish.","\u002Fmedia\u002Ftopics\u002Fnastaveni-uctu.svg",{"slug":245,"title":47,"description":246,"icon":247},"carriers","How to connect each carrier correctly so your shipments get tracked.","\u002Fmedia\u002Ftopics\u002Fdopravci.svg",{"slug":249,"title":250,"description":251,"icon":252},"orders-and-shipments","Orders and shipments","How to work with orders and deal with possible delivery issues.","\u002Fmedia\u002Ftopics\u002Fobjednavky-a-zasilky.svg",{"slug":254,"title":255,"description":256,"icon":257},"emails-and-sms","E-mails and SMS","Set up e-mails and SMS for your customers with ease in the editor.","\u002Fmedia\u002Ftopics\u002Femailove-sablony.svg",{"slug":259,"title":260,"description":261,"icon":262},"track-and-trace-page","Track & Trace page","A standalone page where your customers can track their shipment.","\u002Fmedia\u002Ftopics\u002Ftrack-trace-stranka.svg"]