[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"help-site-en":3,"help-alternates":181,"help-article-en-billing-address-by-delivery-method":194},{"siteName":4,"titleSuffix":5,"gtmId":6,"cookieConsent":7,"contactEmail":8,"searchPlaceholder":9,"nav":10,"footerColumns":24,"socialHeading":93,"social":94,"footerLogoUrl":111,"labels":112,"baseUrl":180},"Help Center","| Foxdeli Help Center","GTM-K7426S6",false,"info@foxdeli.com","Search the Help Center (e.g. DPD, workflow…)",[11,15,18,21],{"label":12,"url":13,"newTab":7,"hidden":7,"mobileOnly":14},"Categories","\u002F",true,{"label":16,"url":17,"newTab":7,"hidden":7,"mobileOnly":7},"What’s new","\u002Fchangelog",{"label":19,"url":20,"newTab":14,"hidden":7,"mobileOnly":7},"Developer portal","https:\u002F\u002Fapi.foxdeli.com\u002F",{"label":22,"url":23,"newTab":14,"hidden":7,"mobileOnly":7},"Foxdeli.com","https:\u002F\u002Fwww.foxdeli.com\u002F",[25,43,55,70,81],{"heading":26,"links":27},"Our solution",[28,31,34,37,40],{"label":29,"url":30,"newTab":7,"hidden":7},"How it works","https:\u002F\u002Fwww.foxdeli.com\u002Fproduct-tour",{"label":32,"url":33,"newTab":7,"hidden":7},"Shipment tracking","https:\u002F\u002Fwww.foxdeli.com\u002Fproduct\u002Fshipment-tracking",{"label":35,"url":36,"newTab":7,"hidden":7},"Post-purchase communication","https:\u002F\u002Fwww.foxdeli.com\u002Fproduct\u002Fpost-purchase-communication",{"label":38,"url":39,"newTab":7,"hidden":7},"Campaigns","https:\u002F\u002Fwww.foxdeli.com\u002Fproduct\u002Fcampaigns",{"label":41,"url":42,"newTab":7,"hidden":7},"Data & Reporting","https:\u002F\u002Fwww.foxdeli.com\u002Fproduct\u002Fdata-analytics",{"heading":44,"links":45},"Integrations",[46,49,52],{"label":47,"url":48,"newTab":7,"hidden":7},"Carriers","https:\u002F\u002Fwww.foxdeli.com\u002Fintegrations\u002Fcarriers",{"label":50,"url":51,"newTab":7,"hidden":7},"Modules","https:\u002F\u002Fwww.foxdeli.com\u002Fintegrations\u002Fmodules",{"label":53,"url":54,"newTab":7,"hidden":14},"API integration","#",{"heading":56,"links":57},"Resources",[58,61,64,67,69],{"label":59,"url":60,"newTab":7,"hidden":7},"Case studies","https:\u002F\u002Fwww.foxdeli.com\u002Fcase-studies\u002Fall",{"label":62,"url":63,"newTab":7,"hidden":7},"E-books","https:\u002F\u002Fwww.foxdeli.com\u002Febooks\u002Fall",{"label":65,"url":66,"newTab":14,"hidden":7},"Blog","https:\u002F\u002Fblog.foxdeli.com\u002F",{"label":19,"url":68,"newTab":14,"hidden":7},"https:\u002F\u002Fapi.foxdeli.com\u002Fdocs\u002Fapi\u002Fauth\u002Ffoxdeli-auth-intro",{"label":4,"url":13,"newTab":7,"hidden":7},{"heading":71,"links":72},"About us",[73,75,78],{"label":71,"url":74,"newTab":7,"hidden":7},"https:\u002F\u002Fwww.foxdeli.com\u002Fabout\u002Fabout-us",{"label":76,"url":77,"newTab":7,"hidden":7},"Press","https:\u002F\u002Fwww.foxdeli.com\u002Fabout\u002Fpress",{"label":79,"url":80,"newTab":7,"hidden":7},"Contact","https:\u002F\u002Fwww.foxdeli.com\u002Fabout\u002Fcontact",{"heading":82,"links":83},"More",[84,87,90],{"label":85,"url":86,"newTab":7,"hidden":7},"Terms and conditions","https:\u002F\u002Fwww.foxdeli.com\u002Flegal\u002Fterms-and-conditions",{"label":88,"url":89,"newTab":7,"hidden":7},"Privacy policy","https:\u002F\u002Fwww.foxdeli.com\u002Flegal\u002Fprivacy-policy",{"label":91,"url":92,"newTab":7,"hidden":7},"Cookie policy","https:\u002F\u002Fwww.foxdeli.com\u002Flegal\u002Fdata-protection","Follow us",[95,99,103,107],{"network":96,"label":97,"url":98},"linkedin","Linkedin","https:\u002F\u002Fwww.linkedin.com\u002Fcompany\u002Ffoxdeli",{"network":100,"label":101,"url":102},"facebook","Facebook","https:\u002F\u002Fwww.facebook.com\u002Fpeople\u002FFoxdelicom\u002F100068637951464\u002F",{"network":104,"label":105,"url":106},"instagram","Instagram","https:\u002F\u002Fwww.instagram.com\u002Ffoxdelicom\u002F",{"network":108,"label":109,"url":110},"tiktok","TikTok","https:\u002F\u002Fwww.tiktok.com\u002F@foxdelicom","https:\u002F\u002Fwww.foxdeli.com",{"breadcrumbHome":4,"breadcrumbTopics":12,"lastUpdated":113,"inThisArticle":114,"articlesInTopic":115,"moreArticlesInTopic":116,"moreTopics":117,"moreQuestions":118,"contactUs":119,"showAll":120,"popularSearches":121,"topicArticlesOne":122,"topicArticlesFew":123,"topicArticlesMany":123,"newsAll":124,"homeContactTitle":125,"homeContactText":126,"changelogAdded":127,"changelogNew":128,"changelogUpdate":129,"changelogHeading":130,"changelogDescription":131,"changelogBreadcrumb":16,"changelogSeoTitle":130,"changelogFeed":132,"tagSeoTitle":133,"tagDescription":134,"searchSeoTitle":135,"searchEmpty":136,"notFoundTitle":137,"notFoundText":138,"notFoundButton":139,"notFoundSeoTitle":140,"notFoundStep1":141,"notFoundStep2":142,"notFoundStep3":143,"notFoundStep4":144,"notFoundRetry":145,"notFoundRetry1":146,"notFoundRetry2":147,"notFoundRetry3":148,"notFoundSuggest":149,"errorTitle":150,"errorText":151,"searchLabel":152,"searchShowAll":153,"searchArticleBadge":154,"searchMoreSections":155,"searchStatus":156,"searchResultOne":157,"searchResultFew":158,"searchResultMany":158,"searchResultsFor":159,"searchPrompt":160,"searchTop":161,"searchEmptyHint":162,"searchStartHint":163,"ariaMainNav":164,"ariaMenu":165,"ariaBreadcrumbs":166,"ariaTags":167,"ariaSearchResults":168,"language":169,"untranslated":170,"cookieTitle":171,"cookieText":172,"cookiePrivacy":173,"cookiePrivacyUrl":89,"cookieAccept":174,"cookieReject":175,"cookieCurrentYes":176,"cookieCurrentNo":177,"cookieKeep":178,"cookieSettings":179},"Last updated:","In this article","Articles in this category","More articles in this category","More topics","Still have questions?","Contact us","Show all","Popular searches:","{count} article","{count} articles","All news","Didn’t find your answer?","Write to us, we’re happy to help.","Added","New article","Update","What’s new in Foxdeli","New Foxdeli features and new or updated guides.","Subscribe via RSS","Tag: {name}","Guides tagged {name}.","🔎 Search results","We looked everywhere but couldn’t find what you searched for.","Addressee unknown","We drove right up to the door, rang the bell and nobody answered. The page may have moved away, or there’s a typo in the address.","Go to all topics","Page not found 😔","Sent: you clicked a link","On the way: we searched every article and topic","Out for delivery: the courier is ringing at {path}","Not delivered: nobody by that name lives here","Try delivering again","Attempt 2: the courier rang twice. Still nothing.","Attempt 3: we asked the neighbors too. Nobody’s seen the page.","Attempt 4: the courier gave up and went for a coffee. Better try all topics.","Maybe you were looking for","Something went wrong","The page couldn’t be loaded. Please try again in a moment.","Search the Help Center","Show all results ({count})","Article","More places in this article: {count}","{results}, use the arrow keys to select.","{count} result","{count} results","Results for “{query}”","What are you looking for?","Showing the top {count}. Try adding another word to narrow down your search.","Try a shorter or more general term, or browse the topics below.","Type what you need help with in the box above, or browse the topics below.","Main navigation","Menu","Breadcrumbs","Tags","Search results","Language","This page has not been translated into English yet, so it is shown in Czech.","May we add a cookie to your parcel?","If you choose “Yes”, we load Google Tag Manager and, with it, Google Analytics and Foxdeli’s marketing tools, which use cookies. If you choose “No”, none of this loads and the Help Center works exactly the same.","How we handle personal data","Yes, add it","No, thanks","Current choice: Yes","Current choice: No","Leave it as is","Cookie settings","https:\u002F\u002Fhelp.foxdeli.com",[182,186,190],{"locale":183,"label":184,"href":185,"hreflang":14},"cs","Čeština","\u002Farticle\u002Ffakturacni-adresa-podle-zpusobu-doruceni",{"locale":187,"label":188,"href":189,"hreflang":14},"en","English","\u002Fen\u002Farticle\u002Fbilling-address-by-delivery-method",{"locale":191,"label":192,"href":193,"hreflang":14},"de","Deutsch","\u002Fde\u002Farticle\u002Frechnungsadresse-nach-zustellart",{"slug":195,"id":196,"translated":14,"title":197,"subtitle":198,"updatedAt":199,"publishedAt":200,"tags":201,"seoTitle":208,"seoDescription":209,"metaDescription":209,"topics":210,"html":216,"toc":217,"related":238,"allTopics":293},"billing-address-by-delivery-method","fakturacni-adresa-podle-zpusobu-doruceni","Billing address in e-mails by delivery method","How to show the billing address in the “Order accepted” and “Order changed” e-mails only for selected delivery methods – for example, to hide it for personal pickup at your branch.","2026-10-22","2026-09-11",[202,205],{"slug":203,"name":204},"e-mails","E-mails",{"slug":206,"name":207},"pickup-places","Pickup places","","How to show the billing address in the Order accepted and Order changed e-mails only for selected delivery methods, e.g. hide it for personal pickup.",[211],{"slug":212,"title":213,"description":214,"icon":215},"emails-and-sms","E-mails and SMS","Set up e-mails and SMS for your customers with ease in the editor.","\u002Fmedia\u002Ftopics\u002Femailove-sablony.svg","\u003Cp>The “Order accepted” and “Order changed” e-mails can show the customer a block with the billing address. For some orders it is unnecessary or confusing – for example, when the customer picks up the goods in person at your branch. That is why you can choose in the e-mail template editor for which delivery methods the billing address is shown.\u003C\u002Fp>\u003Cdiv id=\"how-to-set-it-up\">\u003Ch2>How to set it up\u003C\u002Fh2>\u003Col>\n\u003Cli>Open Communication → \u003Ca href=\"https:\u002F\u002Fmy.foxdeli.com\u002Fen\u002Fbranding\u002Fmailing\">Mailing\u003C\u002Fa> and select an e-mail template.\u003C\u002Fli>\n\u003Cli>Go to the “Modules” tab.\u003C\u002Fli>\n\u003Cli>Make sure the “Billing address” switch is on.\u003C\u002Fli>\n\u003Cli>In the “Show for delivery methods” field, keep only the delivery methods for which the billing address should be shown. For example, to hide it for personal pickup, remove “Own branch (personal pickup)”.\u003C\u002Fli>\n\u003Cli>Click “Save”.\u003C\u002Fli>\n\u003C\u002Fol>\u003Cfigure class=\"w-richtext-align-center w-richtext-figure-type-image\">\u003Cdiv>\u003Cimg width=\"580\" height=\"480\" alt=\"The Modules tab of the e-mail editor with the Billing address switch on and the Show for delivery methods field\" src=\"\u002Fmedia\u002Farticles\u002Ffakturacni-adresa-podle-zpusobu-doruceni\u002Ffakturacni-adresa.webp\" loading=\"lazy\">\u003C\u002Fdiv>\u003Cfigcaption>The billing address and delivery methods on the “Modules” tab.\u003C\u002Ffigcaption>\u003C\u002Ffigure>\u003Cp>The setting applies to the whole template, that is, to both e-mails. If you have several e-mail templates (for example, for different markets), set up each one separately.\u003C\u002Fp>\u003Cblockquote>By default, all four delivery methods are selected, so the billing address is shown just as before. At least one method must remain selected. If you don't want to show the billing address at all, turn off the “Billing address” switch – this disables the selection of delivery methods.\u003C\u002Fblockquote>\u003C\u002Fdiv>\u003Cdiv id=\"how-foxdeli-determines-the-delivery-method\">\u003Ch2>How Foxdeli determines the delivery method\u003C\u002Fh2>\u003Cp>Foxdeli assigns each order to one of four delivery methods. The rules are evaluated in this order:\u003C\u002Fp>\u003Ctable>\n\u003Cthead>\n\u003Ctr>\u003Cth>Option in the editor\u003C\u002Fth>\u003Cth>When it applies\u003C\u002Fth>\u003C\u002Ftr>\n\u003C\u002Fthead>\n\u003Ctbody>\n\u003Ctr>\u003Ctd>“Own branch (personal pickup)”\u003C\u002Ftd>\u003Ctd>The order is going to one of your brick-and-mortar branches (Settings → Pickup places), or the shipment's carrier is “Personal pickup”.\u003C\u002Ftd>\u003C\u002Ftr>\n\u003Ctr>\u003Ctd>“Carrier pickup point \u002F parcel locker”\u003C\u002Ftd>\u003Ctd>The customer picks up the shipment at a carrier's pickup point or parcel locker.\u003C\u002Ftd>\u003C\u002Ftr>\n\u003Ctr>\u003Ctd>“Own delivery”\u003C\u002Ftd>\u003Ctd>The shipment's carrier is “Own transport”, meaning you deliver it yourself.\u003C\u002Ftd>\u003C\u002Ftr>\n\u003Ctr>\u003Ctd>“Home delivery by carrier”\u003C\u002Ftd>\u003Ctd>All other orders – the carrier delivers to the customer's address. This also includes orders whose delivery method cannot be determined.\u003C\u002Ftd>\u003C\u002Ftr>\n\u003C\u002Ftbody>\n\u003C\u002Ftable>\u003Cp>The “Order accepted” e-mail is often sent before a shipment is created for the order. Keep this in mind:\u003C\u002Fp>\u003Cul>\n\u003Cli>\u003Cstrong>Personal pickup\u003C\u002Fstrong> is recognized reliably when the order is assigned to one of your brick-and-mortar branches. If it is not assigned, Foxdeli can recognize it only by the shipment's carrier – and the shipment may not exist yet at that point.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Own delivery\u003C\u002Fstrong> is recognized only by the shipment's carrier. If the shipment doesn't exist yet, the order is treated as “Home delivery by carrier”.\u003C\u002Fli>\n\u003C\u002Ful>\u003C\u002Fdiv>\u003Cdiv id=\"when-the-billing-address-is-shown\">\u003Ch2>When the billing address is shown\u003C\u002Fh2>\u003Cp>The billing address block appears in the e-mail only when all of the following apply:\u003C\u002Fp>\u003Cul>\n\u003Cli>it is the “Order accepted” or “Order changed” e-mail – the billing address is never shown in other e-mails,\u003C\u002Fli>\n\u003Cli>the “Billing address” switch is on in the template,\u003C\u002Fli>\n\u003Cli>the order's delivery method is among the selected ones,\u003C\u002Fli>\n\u003Cli>the order has a billing address.\u003C\u002Fli>\n\u003C\u002Ful>\u003C\u002Fdiv>\u003Cdiv id=\"preview-and-test-e-mail\">\u003Ch2>Preview and test e-mail\u003C\u002Fh2>\u003Cp>Both the editor preview and the test e-mail work with a sample order, so they verify the setting only partially:\u003C\u002Fp>\u003Cul>\n\u003Cli>\u003Cstrong>The editor preview\u003C\u002Fstrong> shows an order going to a carrier pickup point. You will see the billing address in it only if “Carrier pickup point \u002F parcel locker” is selected and you choose the “Order accepted” or “Order changed” e-mail in the editor's top bar.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>The test e-mail\u003C\u002Fstrong> uses a sample order with home delivery, so it follows the “Home delivery by carrier” option.\u003C\u002Fli>\n\u003C\u002Ful>\u003Cp>How the setting works for personal pickup or own delivery can only be verified on a real order.\u003C\u002Fp>\u003C\u002Fdiv>\u003Cdiv id=\"related-articles\">\u003Ch2>Related articles\u003C\u002Fh2>\u003Cul>\n\u003Cli>\u003Ca href=\"\u002Fen\u002Farticle\u002Fbrick-and-mortar-pickup-places\">Brick-and-mortar branches for personal pickup\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"\u002Fen\u002Farticle\u002Fpayment-details-in-order-summary\">Payment details in the order summary\u003C\u002Fa>\u003C\u002Fli>\n\u003C\u002Ful>\u003C\u002Fdiv>",[218,222,226,230,234],{"id":219,"text":220,"children":221},"how-to-set-it-up","How to set it up",[],{"id":223,"text":224,"children":225},"how-foxdeli-determines-the-delivery-method","How Foxdeli determines the delivery method",[],{"id":227,"text":228,"children":229},"when-the-billing-address-is-shown","When the billing address is shown",[],{"id":231,"text":232,"children":233},"preview-and-test-e-mail","Preview and test e-mail",[],{"id":235,"text":236,"children":237},"related-articles","Related articles",[],[239,242,245,248,251,254,257,260,263,266,269,272,275,278,281,284,287,290],{"slug":240,"title":241},"campaigns","Campaigns – a banner in e-mails and on the Track & Trace page",{"slug":243,"title":244},"duplicating-templates-campaigns-workflows","Duplicating templates, campaigns and workflows",{"slug":246,"title":247},"order-timeline-emails-and-sms","E-mails and SMS in the order timeline",{"slug":249,"title":250},"emoji-in-editors","Emoji in the e-mail, Track & Trace and SMS editors",{"slug":252,"title":253},"fallback-sms","Fallback SMS when an e-mail doesn't arrive",{"slug":255,"title":256},"orders-in-seznam-email","Orders in the Seznam Email order overview",{"slug":258,"title":259},"delivery-email-preview-text","Preview text of delivery e-mails",{"slug":261,"title":262},"sending-emails-from-own-domain","Sending e-mails from your own domain (DKIM verification)",{"slug":264,"title":265},"sms-statistics","SMS statistics",{"slug":267,"title":268},"sms-to-customers","SMS to customers",{"slug":270,"title":271},"withdrawal-from-contract-button","Withdrawal from contract – button in delivery e-mails",{"slug":273,"title":274},"recommended-products","Recommended products",{"slug":276,"title":277},"utm-parameters-in-links","UTM parameters in links",{"slug":279,"title":280},"payment-details-in-order-summary","Payment details in the order summary",{"slug":282,"title":283},"email-attachments","Attachments in e-mails",{"slug":285,"title":286},"auto-fill-data-in-email-subject","Auto-filling data in the e-mail subject",{"slug":288,"title":289},"customer-pin-code-in-email","Customer PIN code in the e-mail",{"slug":291,"title":292},"info-banner","Info banner",[294,299,304,308,313,314],{"slug":295,"title":296,"description":297,"icon":298},"getting-started","Getting started with Foxdeli","Here you’ll find everything you need to set up Foxdeli correctly.","\u002Fmedia\u002Ftopics\u002Fzaciname-s-foxdeli.svg",{"slug":300,"title":301,"description":302,"icon":303},"account-settings","Account settings","We’ll help you set up your entire account from start to finish.","\u002Fmedia\u002Ftopics\u002Fnastaveni-uctu.svg",{"slug":305,"title":47,"description":306,"icon":307},"carriers","How to connect each carrier correctly so your shipments get tracked.","\u002Fmedia\u002Ftopics\u002Fdopravci.svg",{"slug":309,"title":310,"description":311,"icon":312},"orders-and-shipments","Orders and shipments","How to work with orders and deal with possible delivery issues.","\u002Fmedia\u002Ftopics\u002Fobjednavky-a-zasilky.svg",{"slug":212,"title":213,"description":214,"icon":215},{"slug":315,"title":316,"description":317,"icon":318},"track-and-trace-page","Track & Trace page","A standalone page where your customers can track their shipment.","\u002Fmedia\u002Ftopics\u002Ftrack-trace-stranka.svg"]