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updated:","In this article","Articles in this category","More articles in this category","More topics","Still have questions?","Contact us","Show all","Popular searches:","{count} article","{count} articles","All news","Didn’t find your answer?","Write to us, we’re happy to help.","Added","New article","Update","What’s new in Foxdeli","New Foxdeli features and new or updated guides.","Subscribe via RSS","Tag: {name}","Guides tagged {name}.","🔎 Search results","We looked everywhere but couldn’t find what you searched for.","Addressee unknown","We drove right up to the door, rang the bell and nobody answered. The page may have moved away, or there’s a typo in the address.","Go to all topics","Page not found 😔","Sent: you clicked a link","On the way: we searched every article and topic","Out for delivery: the courier is ringing at {path}","Not delivered: nobody by that name lives here","Try delivering again","Attempt 2: the courier rang twice. Still nothing.","Attempt 3: we asked the neighbors too. Nobody’s seen the page.","Attempt 4: the courier gave up and went for a coffee. Better try all topics.","Maybe you were looking for","Something went wrong","The page couldn’t be loaded. Please try again in a moment.","Search the Help Center","Show all results ({count})","Article","More places in this article: {count}","{results}, use the arrow keys to select.","{count} result","{count} results","Results for “{query}”","What are you looking for?","Showing the top {count}. Try adding another word to narrow down your search.","Try a shorter or more general term, or browse the topics below.","Type what you need help with in the box above, or browse the topics below.","Main navigation","Menu","Breadcrumbs","Tags","Search results","Language","This page has not been translated into English yet, so it is shown in Czech.","May we add a cookie to your parcel?","If you choose “Yes”, we load Google Tag Manager and, with it, Google Analytics and Foxdeli’s marketing tools, which use cookies. If you choose “No”, none of this loads and the Help Center works exactly the same.","How we handle personal data","Yes, add it","No, thanks","Current choice: Yes","Current choice: No","Leave it as is","Cookie settings","https:\u002F\u002Fhelp.foxdeli.com",[182,185,189],{"locale":183,"label":184,"href":13,"hreflang":14},"cs","Čeština",{"locale":186,"label":187,"href":188,"hreflang":14},"en","English","\u002Fen",{"locale":190,"label":191,"href":192,"hreflang":14},"de","Deutsch","\u002Fde",{"heading":194,"popularSearches":195,"featuredHeading":201,"topicsHeading":202,"newsHeading":203,"seoTitle":204,"seoDescription":205,"ogImage":206,"featured":207,"rotating":229,"topics":287,"news":354},"How can we help you?",[196,197,198,199,200,38],"SMS","DKIM","Workflow","Shoptet","Packeta","Featured articles","Topics","What's new","Foxdeli Help Center","Get answers to all your questions about Foxdeli.","https:\u002F\u002Fhelp.foxdeli.com\u002Fmedia\u002Fhome\u002Fog.jpg",[208,216,221],{"slug":209,"title":210,"subtitle":211,"topic":212},"sms-to-customers","SMS to customers","How to switch on the SMS module, choose the order states in which SMS are sent, edit the texts, and what SMS cost.",{"slug":213,"title":214,"icon":215},"emails-and-sms","E-mails and SMS","\u002Fmedia\u002Ftopics\u002Femailove-sablony.svg",{"slug":217,"title":218,"subtitle":219,"topic":220},"sending-emails-from-own-domain","Sending e-mails from your own domain (DKIM verification)","Which address your customers receive e-mails from, where their replies go and how to set up sending from your own domain.",{"slug":213,"title":214,"icon":215},{"slug":222,"title":223,"subtitle":224,"topic":225},"working-with-workflow","How to turn on e-mail communication: working with Workflow","In Workflow, you set which order and shipment statuses trigger an e-mail or SMS to customers, and when the communication is switched on.",{"slug":226,"title":227,"icon":228},"getting-started","Getting started with Foxdeli","\u002Fmedia\u002Ftopics\u002Fzaciname-s-foxdeli.svg",{"pool":230,"count":286},[231,236,241,249,254,262,267,272,277,282],{"slug":232,"title":233,"subtitle":234,"topic":235},"fallback-sms","Fallback SMS when an e-mail doesn't arrive","When an e-mail can't be delivered to your customer, Foxdeli can send them an SMS for the same state instead. How to switch on fallback SMS, when it's sent and how much it costs.",{"slug":213,"title":214,"icon":215},{"slug":237,"title":238,"subtitle":239,"topic":240},"campaigns","Campaigns – a banner in e-mails and on the Track & Trace page","How to create a campaign with a banner for delivery e-mails and the Track & Trace page, schedule it for Black Friday or Christmas, for example, and see how many customers clicked the banner.",{"slug":213,"title":214,"icon":215},{"slug":242,"title":243,"subtitle":244,"topic":245},"order-timeline-emails-and-sms","E-mails and SMS in the order timeline","The order timeline shows whether an e-mail or SMS reached the customer and, if not, why. 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